In 1973, a group of climbers, skiers, and outdoor enthusiasts established/founded Oregon Mountain Community (OMC) in Portland, Oregon. Since 2007 Our website has been filling orders on www.omcgear.com. Our team of outdoors enthusiasts is dedicated to providing you with the best experience possible. From recommendations and demonstrations, to stories from their most recent climb they are here to help you enjoy your shopping experience.
Omcgear (omcgear.com) has 800 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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800 approved reviews, newest moderated first
Sarah G.
I love that OMC Gear has great quality gear at affordable prices. Not only was I able to find the pack I wanted, but it was delivered fast and was EXACTLY what I wanted!! I'm going to come back for all of my camping/hiking/backpacking gear!! <3
Eastern Sierra G.
I ordered Downunder footbeds from OMC...I actually ordered them about 4 times from OMC and I have to say, OMC is quick, cordial (I had to e-mail them about what size I had bought the last time...and they responded right away!), and the products are great. I had no problems with my order. I highly recommend them just because they have it together!
Tim D.
boots came as ordered, on time
Adam
Ordered evolv shoes, easy website, fast shipping. Customer for life!
TG B.
The price drew in and the sleeping bag was exactly what I wanted. Really quick delivery.
Wally
Good price and good service of course I would like recommend your company , My Son is happy with his backpack to Back to School and with OMCgear was posible get good the item ,That was great Deal,Thanks.OMCgear
Michelle M.
I ordered a mountaineering down jacket for an important, long backpacking trip. I paid to overnight the jacket just to calm my nerves and now for sure the jacket would arrive on time, which of course cost quite a bit of money. I received it 2 days later and they send me down pants not the down jacket that I ordered. In the box along with the down pants was my purchase order showing I ordered the mountaineering down jacket. I called the company and the representative on the phone sais, after a long pause, like he thought he wasn't going to have to say anything, said 'oh, sorry, well if you ship those pants back to us we'll have no problem refunding you for the product.' He had not a care in the world that the product was obviously important to have and for it to be RIGHT since I paid to overnight it. Nor did he offer to reimburse me for the overnight shipping until I requested it. The his response was 'well that's a cost we already incurred so I'm sure I can't refund it.' I said 'but it's not my fault that you shipped the wrong product so why should I have to eat the cost of the shipping?' His response, 'Oh well yeah I'll go ahead and refund the full price of the product and the overnight shipping as soon as the product arrives to us.' I said 'so I have to pay to ship this wrong product back?' He said, 'yes, I can't refund you more than your total product/invoice price.' I said, 'but my total expenses for you to ship me the wrong product is now going to cost me money then?' He response, 'Yes, if you want to look at it that way.' HMMMM look at it that way or look at my debit card statement and SEE that it cost me more money than they refunded for them to ship me the wrong product. BUYER BEWARE!! He wasn't too on the ball so it has me wondering if he's the one that filled my order too. Really unfortunate
Response from OmcgearJul 24, 2014
Michelle, Yes, that is indeed a complete failure and will be brought up as an example during our meetings and customer service training. If we shipped you the wrong item, we have the responsibility and the systems in place to offer free return shipping. If you e-mail me personally (justin at omcgear com) with how much you spent on shipping, I'll make sure that we get an additional refund issued to your payment card. What SHOULD have happened was this: apologize for the mistake, offer free return shipping, offer to ship you the correct product (if you are in a time-crunch for a trip, we overnight it), and make sure that you have no additional expense because of our mistake. Since none of this happened, it is obvious to us that we need to retrain our customer service agents. Sorry for the mistake and poor service. ~Justin
Brian S.
I ordered a winter parka on clearance - it arrived quickly, everything was as expected. No concerns here!