OMAC USA, located in Houston, TEXAS, provides excellent service and parts for your automotive needs. Since the establishment of the first OMAC branch in Germany, we have always provided high quality accessories, first-class customer service and unique automotive expertise. We are proud to offer the best products at the best prices. Reliable, high quality and stylish automotive parts and accessories come from our network of relationships with manufacturers all over the world.The hard-working OMAC USA team has partnered with reliable and reliable manufacturers on almost every continent. Our inventory, following closely the trends in automobiles throughout the United States and around the world, has been carefully selected to meet a wide range of automotive needs. Our inventory is proud to honor the birthplace of automotive style and aesthetics, and has an impressive collection of European parts and accessories.Most of the OMAC USA products come from OEM (original equipment manufacturer) products, and the products we supply from Europe are privileged to supply these unique parts and accessories in North America. The style of these products is tailored to your automotive tastes and needs.The OMAC USA Team is excited to provide excellent service, always striving to build and protect the trust of our customers and to meet the automotive needs of our customers.If you have a product request, opinion or question, please feel free to contact us. We will be happy to reply to your e-mails within 24 hours. Please follow us on social media for updates on new products for all your automotive needs.Sincerely, thank you for your business.OMAC USA Team
OMAC USA (omacshop.com) has 592 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
omacshop.com
Website
omacshop.com
Category
Auto Parts & Wheels
Location
HOUSTON, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 98% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I got a broken plastic part
I don’t know if is the shipping company
Or they send me a broken part
No good
Response from OMAC USAFeb 3, 2025
Hello Dear Customer, We’re sorry to hear about the issue with your order. We understand how frustrating this must be. We have already reached out to you to resolve this matter and are here to assist in any way we can.
Please let us know how we can help further—we want to make this right for you.
Best regards,
OMAC USA Team
GC
Gary C.
Terrible
Terrible, terrible, terrible. Bought these mats for our 2025 Kia carnival. They were shipped in a tiny box folded over onto each other. Had to let them sit out over a flat surface in the sun for 2 weeks and the humps are still present. Not to mention the emblem for the driver side mat is missing and not in the box. Shipping took over 2 weeks as well and was told it was the carriers fault. When in fact you can see when it was shipped 8 days after the order was placed. Do yourself a favor and buy something else or look at reviews before doing so. The old saying “you get what you pay” for is so true in this case.
Response from OMAC USAJan 30, 2025
Hello Dear Customer,
We're sorry to hear about your experience and appreciate your feedback. We understand your frustration regarding the packaging, shipping time, and missing emblem.
For the mat creases, applying heat or placing a heavy object on them can help flatten them faster. Regarding the emblem, we’d be happy to assist—please reach out so we can resolve this for you.
We apologize for any delay in shipping and truly appreciate your patience. Please let us know how we can further assist you.
Best regards,
OMAC USA Team
HE
Helmut
Spart euch die Zeit und kauft woanders
Spart euch die Zeit und kauft woanders!
Das Set für meinen KIA passt überhaupt nicht.
Response from OMAC USAJan 23, 2025
Sehr geehrter Kunde,
vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Es tut uns aufrichtig leid zu hören, dass das Set nicht für Ihren KIA gepasst hat. Leider können wir Sie in unserer Datenbank nicht finden, um Ihr Anliegen direkt zu prüfen.
Bitte kontaktieren Sie uns unter [email protected], und wir werden unser Bestes tun, um Ihnen weiterzuhelfen. Wir entschuldigen uns zutiefst für die entstandenen Unannehmlichkeiten und hoffen, eine zufriedenstellende Lösung für Sie finden zu können.
Mit freundlichen Grüßen
OMAC Team
RB
Roman B.
Send wrong item not for Toyota Sienna…
Send wrong item not for Toyota Sienna 2015 Front mat-ok
Rear mats wrong not for my model year. I ordered correct model an year
Response from OMAC USANov 14, 2024
Hello Dear Roman,
Thank you for your feedback, and our sincerest apologies for the mix-up with your order. Our team reached out to you today via email from [email protected] to help resolve this as quickly as possible. We truly appreciate your patience and are committed to making this right so you receive the correct rear mats for your 2015 Toyota Sienna.
Please don’t hesitate to reach out if there’s anything more we can do to assist.
Warm regards,
OMAC USA Team
PM
Peter M.
falschen Artikel geliefert und noch…
falschen Artikel geliefert und noch dabei lamentiert und unnötige Infos verlangt, bis die Rückerstattung stattfand. Für mich unzuverlässig.
Response from OMAC USAOct 23, 2024
Sehr geehrte Herr Märtins,
vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Es tut uns sehr leid zu hören, dass Ihre Erfahrungen nicht Ihren Erwartungen entsprochen haben. Ihre Zufriedenheit hat für uns oberste Priorität, und wir möchten alles daransetzen, die Situation zu verbessern.
Wir haben bereits versucht, Sie telefonisch zu erreichen, leider ohne Erfolg. Auch auf unsere letzte E-Mail haben wir bisher keine Antwort erhalten. Es wäre uns eine große Hilfe, wenn Sie sich mit uns in Verbindung setzen, damit wir gemeinsam eine Lösung finden und sicherstellen können, dass Ihre Erfahrung mit uns positiv ausfällt.
Nach eingehender Prüfung Ihres Falls konnten wir bestätigen, dass Sie die korrekte Ware erhalten haben und der Retourenschein Ihnen rechtzeitig zur Verfügung gestellt wurde. Trotzdem möchten wir sicherstellen, dass Sie mit unserem Service voll und ganz zufrieden sind.
Wir danken Ihnen nochmals für Ihre Zeit und Ihr Verständnis und freuen uns darauf, von Ihnen zu hören.
Mit freundlichen Grüßen
Ihr Omac-Team
JM
Jonathon M.
Item did not fit my car
Item did not fit my car.
Still waiting for a reply for an RMA return form and instructions.
Response from OMAC USAOct 14, 2024
Hello Dear Customer,
We’re sorry to hear about your experience and any frustration it may have caused. Our team reached out the same day you contacted us regarding the return, but we haven’t received a response from you to proceed with the RMA process.
Please check your inbox for our email, and let us know if you need us to resend the return instructions. We want to make this right for you and ensure a smooth return process.
Thank you for your understanding.
Kind Regards,
OMAC USA Team
MI
misty
Almost caused an accident on the freeway & left me stranded and hour away from my house
MY Order number was WS160167. Regardless of the reply from the company, trying to pretend like I didn’t buy anything from them, I bought two different roof racks because the first one didn’t even fit my vehicle. Without a doubt, their website does not allow you to specify if you have a four-door or a coupe. That is why it did not fit my specific car and I had to spend time sending it back. Don’t try to pretend like I wasn’t a customer to try to cover up your terrible products and worse customer service. I had to call and give the specific details of my car to the omac customer service agent. They gave me the model number that I was supposed to order on the website. The fact that you’re replying like this makes things worse, it just shows that you guys are a TERRIBLE Company. Instead of trying to make things right for your customers you spend your time replying to this review as if my sale didn’t exist and as if I didn’t give your company hundreds of dollars!!!! You’re welcome for the sale. Your piece of garbage roof rack just about caused an accident which would’ve been a liability!!!!! But good job on replying and trying to insinuate that I wasn’t even a customer. Great use of your time lol!!!!
(Original post)
The positive reviews are without a doubt fake. My experience was extremely inconvenient and became dangerous on the freeway yesterday. I ordered a roof rack after giving the asked description of my vehicle. The roof rack arrived, and it did not even fit my car. I sent it back and they refunded me. They said to me multiple times that they had to check that the roof rack wasn’t damaged before they would refund me, even though it was noticeably already used. Then I ordered another one over the phone, which they were able to search the vehicle size, which is coupe. You’re not able to do that on the website.
The second roof rack arrived, and the directions made absolutely no sense whatsoever, and there were parts that did not fit my car. I ultimately had to use different screws initially to get it attached to my vehicle. I then proceeded to drive an hour away to a body of water to go paddle boarding yesterday. The roof rack attachments from Omac began to Disconnect. I ultimately had to call an Uber from my location to take me to Home Depot to get nuts and bolts to Secure the faulty parts to my car so I could get home.
Additionally, the first time I called I told them it was an inconvenience (even before yesterday’s NIGHTMARE) and the customer service rep told me she would work on getting me a partial refund. That refund ended up being 5%, which is about $10. LOL.
This company and the roof racks they are selling are absolutely rubbish, stay as far away from them as possible. Huge headache and will leave you dangerously stranded and trying to get your equipment back home!
Response from OMAC USAOct 8, 2024
Hello Dear Customer,
On our end, we did not wish to cause any dissatisfaction. We are here to help in the best way possible. We deeply apologize for the frustrations you've experienced, and we would like to clarify the situation.
Your review was left under the name "Trysomethinghealthy." At the time we responded to the review on October 7th, we were unable to locate any order or username registered under this name. We try to respond to all the incoming reviews within the same day. Now that you have updated the review and we have the order number, we’ve checked the case and fully understand your position. We respect your comments and would like to kindly respond to the review to explain the situation for the benefit of the community.
The order number WS159959 was placed for the 2015-2021 Mercedes C Class W205 Roof Rack Cross Bars (Silver), compatible with OEM fixing points. The listing, did not specify that the product is only compatible with Sedan models, however the "W" in the Mercedes-Benz model designation is a special character that specifically refers to Sedan models...Therefore the listing's title has been created as a 2015-2021 Mercedes C Class W205 models. When you contacted us via email and phone, our customer service representatives, immediately offered a hassle-free return. Since you wished to obtain a new cross bar from our shop, we located the correct compatible set for your Mercedes and, due to the initial inconvenience, offered a discount for the second order. However, through a phone call with our agent, it was mentioned you had encountered a fitment issue, but you were able to fix it. Upon our tech sending the email regarding the discount we also stated to provide a picture of any issue you were having to better help you. Upon your response it was never mentioned you had encountered such an inconvenience with the cross bars disconnecting also no pictures of the issues were provided.
If the roof rack cross bars are not correctly tightened, it may lead to issues, just as with any roof rack in the market, including OEM models.
Once again, we deeply apologize for any inconvenience and appreciate your feedback. It is never our intention to disappoint anyone. We always strive to be transparent in all our communications. Your feedback is valuable, and we will continue to improve the quality of our listings and service. On our end, we would like to offer a free return for a full refund or a partial refund of 10% without taking the product back. We have also sent an email. We hope to hear from you soon. Your satisfaction is our priority.
Best Wishes,
The OMAC Family
MS
M. S.
Ware bestellt, bezahlt, nicht geliefert!!!
Ware bestellt und bezahlt. Sendungsnummer erhalten. Die Sendungsdaten sind mehr als dubios. Freitag wurde die Sendung angeblich übergeben - Zustellung Samstag, Am Montag wurde die Sendung elektronisch angekündigt- Zustellung Montag. Am Dienstag meine ersten Versuche telefonisch jemanden zu erreichen. Am Mittwoch weitere Versuche jemanden telefonisch zu erreichen. Endlich bekomme ich jemanden ans Telefon und die Aussage ist wir prüfen und melden uns bei Ihnen. Am nächsten Tag dann eine E-Mail mit der Aussage das sie mit DHL gesprochen haben und die Ware besonders schnell bearbeitet wird. Am Freitag wieder eine stundenlange Odysse jemanden zu erreichen. Nicht durchgekommen, dauernd belegt. Denke andere Besteller laufen auch Sturm wegen ihrer bezahlten und nicht gelieferten Ware. Ich würde sagen der letzte Laden. Nie wieder. Ich kaufe bei denen nichts mehr. Meine Ware ist bis heute nicht angekommen!!!
Ich musste einen Stern vergeben, eigentlich ist kein Stern gerechtfertigt, sonst wird das nicht gepostet.
Response from OMAC USAOct 23, 2024
Sehr geehrter Kunde,
vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen mitzuteilen. Es tut uns leid, dass Sie Unannehmlichkeiten hatten. Leider können wir Ihre Bewertung keiner Bestellung zuordnen. Wir möchten Ihnen jedoch gerne weiterhelfen.
Bitte setzen Sie sich mit uns in Verbindung, damit wir gemeinsam eine Lösung finden können. Sie erreichen uns per E-Mail unter [email protected] oder telefonisch unter 02325 6633250 von Montag bis Freitag zwischen 8:00 und 16:20 Uhr.
Wir freuen uns darauf, Ihnen zu helfen und Ihre Erfahrung so positiv wie möglich zu gestalten.
Freundliche Grüße
Ihr OMAC Shop-Team
