Nicole D.
I loved our sales person-BUT
I loved our sales person, truly. Nice, funny, responsive. I trusted him. So, when the quote came in and the pressure was on to sign the contract, I asked if the bottom line was all that we owed. Was told yes. I didn't read the fine print - I trusted him. READ THE FINE PRINT!!! Was told we didn't need a lift to remove it from the delivery truck - but we did. Cha ching - that's another $750. Above the deposit, there was also another $2k owed that our sales person told us we didn't need to pay because it was waved due to the fact that another person ordered and cancelled their order. I explained this-asked to speak to her supervisor who was screaming at me on the phone. I said my piece and was told there were 2 clerical errors. Not my fault - but I still have to pay it because the math adds up. I asked to speak to HER supervisor - the VP of the company. He, too, raised his voice. At the end of the day, he said he would refund the lift fee but put on the guilt by saying the sales rep is on disability and works for Uber to feed his kids and it would come out of HIS pocket. I was mortified! 1. his salesperson's personal business is not mine to know. 2. That's like making a waitress pay for a dropped plate. BAD BUSINESS. This was nothing but a sh!t show! Never again - I regret this decision. I should have read the reviews prior to making a decision to go with this company.




