Alex
Outstanding Service and Product
I tend to be inspired to review products and services that I find exceptionally bad or exceptionally good. I'm excited to report that is is a case of the latter. My customer experience at Oliver Wicks surpasses what I experienced shopping in person at other stores both in product and in service. First, the suits I received were excellent! I loved choosing every detail and the fit was (eventually) perfect -- better than anything I could find in the dozens of stores I shopped. Second, the service was outstanding. I ordered 2 suits and when the first one came, it was nearly perfect, except it was a bit too long. Oliver Wicks includes standard an alterations credit for all products, so I was able to get this fixed with no additional cost incurred to me. I also let them know what adjustments were made and when I received the second suit, it fit perfectly right out of the box. The service rep that I worked with was very responsive with questions about this process and making sure the fit was exactly how I wanted it. My overall experience here was 10/10 and I will be a returning customer.


