Oliver CharlesReviews of oliver-charles.com

I ordered a sweater on 8-6-2026 (order # 26161); was charged the full amount on 8-7-2026 and never received the sweater. Last email I got from them said the order was on the way on 8-13-2026. I have not received it and they have not responded to my inquiries. There is no customer service phone number.

Terrible customer service. Over a month trying to resolve an issue with the quality of my sweater. I expect much better at this price point.

VERY poor quality for the price! I definitely don't expect clothing this expensive to pill so badly after wearing only 5 times! And they advertise YAK as their content, when it actually only 25% YAK and 75% Merino Wool! Fraudulent advertising!

I place an order for a women's shoe in error and contacted customer service within 2 min. to make the correction after the transaction. The money had already been taken from my account. I received an email stating someone would be in contact. 4 DAYS later I received a "I'm sorry, no refunds/exchange email. "DO NOT PURCHASE FROM THIS COMPANY" NO exchanges or REFUNDS" and you CAN NOT TALK TO A CUSTOMER SERVICE REP!!!

Buyer Beware--Poor quality product! They advertise that you can launder their sweaters. Here's the feedback I sent to Oliver Charles yesterday: I bought what I thought would be a great sweater (Yak wool crew neck) from you last year before my husband and I took a trip to Iceland early last year. When I got it, I was thrilled— I loved the color (blue)and it fit perfectly. But after the first wash, I noticed that it was a too tight. I didn't put it in the dryer—just washed it and laid it out to dry. I ended up not taking it to Iceland because of how it felt. It sat in my drawer for months, through the summer and now that the temperatures here in Michigan are in the single digits, I pulled it out and put it on. Wow—so tight!! I haven't gained weight but it felt so tight, I took it off. I thought about this for a couple of days, then decided that you needed the feedback. It was expensive and I'm very disappointed. Here was their response: Thank you so much for reaching out and sharing this feedback with us. While we are of course sadden that you're not in love with our sweaters we are extremely grateful for helpful feedback and support.We've taken note of everything you said and are working hard to improve our products. This is so important to helping us do that. Oliver Charles doesn't stand by their products. Do not buy!

I ordered a sweater mid-Jan and it still has n0t arrived. I have no tracking number because they wrote it switched from USPS to UPS and they have not responded. They have not given me an update for 2 weeks.