Old Town Liquor - The Tequila SuperstoreReviews of oldtowntequila.com

Worst customer service ever!!!! I placed an order for (2) bottles of whiskey and one of the two was incorrect. I called and instead of offering to rectify the situation by having the incorrect bottle picked up and sending me what I paid for the manager said she was just going to send a label and I would have to go drop it off to be sent back to them. This is during a pandemic. I asked her to have the service pick it up and send out what I paid for that is was unreasonable to ask me to leave my house during COVID-19 and it was their mistake. She said and I quote, " Well Ma'am if you were so worried about getting the wrong item then you shouldn't have ordered spirits." This lady basically told me I shouldn't have ordered anything in the first place." NO APOLOGY AT ALL. I couldn't believe it. I try to use small businesses to get things to support our community but no more from this place. DO NOT BUY FROM THESE PEOPLE.

I wish I would have checked other reviews on Yelp before I placed my order. Received an email with the status of product shipped, hence they took my money from PayPal. A week later in checking the tracking, it shows is only being ready to ship. Apparently this happens quite frequently according to other reviews. They take your money and sometimes don't even have the product. Abysmal customer service. still no response and no product, Stay away from Old Town tequila

I had been looking for Manana Tequila since our honeymoon trip to Mexico 3 years ago and finally found it here. Placed my order on 12/30/19 and was told shipping would be 4-5 business days. After a couple days I checked the provided tracking number and seen it hadn’t even shipped out so I called. The lady informed me that only priority mail was being shipped at this time due to Christmas holidays 5 days after Christmas was over. When my package arrived 10 days after ordering I was excited to open it up and take a sip that was 3 years in the making. Upon opening it up I could smell tequila really strong and knew something was wrong right off the bat. Picked up the bottle and noticed a lot had leaked out during transit and when I opened it up there was nasty rubbery brown stuff around the lid that felt like silicon. When I opened my bottle down in Mexico there was nothing like this around the lid. So I contacted Old Town Tequila and told them it had leaked out and that there was nasty brown stuff around the lid. The person told me via email that Old Town Tequila wasn’t responsible for leaks and they wasn’t considered as “damaged product”. That wasn’t the best part though. After telling me they wasn’t responsible the person told me to go ahead and drink my tequila in full knowledge that it had leaked out and had nasty brown stuff around the lid after I had sent them pictures of it. I asked for a prepaid postage stamp to send it back and requested another bottle and still haven’t received a reply. If anyone knows anything about alcohol or any other product you don’t tell your customer that the product it okay and to go ahead and drink it when it’s clearly leaking. I know I shouldn’t have but I did take a small sip of the tequila after cleaning the nasty brown stuff off the bottle just to see what the taste was like and it was disgusting, in Mexico this was not the case. Old Town Tequila showed me they only care about getting your money and could care less about your happiness or ever visiting their store again. Iv had my own company for over 20 years now and I could never imagine treating a customer like this especially when they had pictures to back up their claims. Stay away from this place unless you wanna take a chance of being done the same way.