Susannah
Product caused allergic reaction and Olaplex UK won't refund/return my shampoo
I brought the Olaplex No. 4C Bond Maintenance Clarifying Shampoo from Amazon. I saw lots of reviews on this product and thought it would be good for my naturally grey and increasingly fragile and fine hair since hitting the menopause. Around the same time, I also brought the LESS FRIZZ, MORE SHINE KIT from the main Olaplex site. Unfortunately, I had an allergic reaction to the Olaplex shampoo which I brought from Amazon - my scalp developed itchy inflamed spots this has taken a month of medicated shampoo to remedy. On further research I found there is a class-action lawsuit filed in California against Olaplex Holdings Inc. by 30 plaintiffs, who claim that using Olaplex products resulted in "serious injury" to their hair and scalp. Some plaintiffs claim they experienced hair loss, with some losing more than half their hair and developing bald spots. Others experienced similar issues to me - scalp issues like extreme itchiness, rash, yeast infection, bacterial infection, open sores, burning, and overall sensitivity. Olaplex had denied these claims. I decided to return the unopened LESS FRIZZ, MORE SHINE KIT and the shampoo to Olaplex (Bleckmann UK). They promptly refunded me for the kit but not the shampoo. Since 21st February I have been repeatedly asking them to either refund the shampoo or return it. They refuse to give me a refund and state I must contact Amazon, but I can't return the shampoo to Amazon because they won't return the shampoo. Not only have I had an awful experience with this product but there is no customer care or accountability - I wouldn't touch them or their products with a barge pole.


