OlaplexReviews of olaplex.com

I placed an order on 9 Dec, which DPD failed to deliver on two occasions. I have emailed Olaplex every day for three days and heard nothing back, and I’ve heard nothing from DPD either. Not sure how I’m going to get a refund when I can’t get hold of the company. Really disappointed by this experience, certainly can’t recommend them

Would give zero stars if I could. Placed an order on 24th November and it still hasn’t been shipped. Attempted to contact Olaplex via email and then chat. No response to my email and the moron representative couldn’t tell me anything other than that I’ll receive a notification when it has been shipped. Declined to escalate the issue. Advised me to email support (which I’d already done) to escalate it.

NOOIT meer zal ik Olaplex gebruiken. Enorme jeuk en bultjes, maar het ergste: extreme haaruitval. Ik ben meteen gestopt en maak me echt zorgen. Hopelijk groeit het haar wel weer terug! Dit merk zou gewoon verboden moeten worden. Na contact met de klantenservice mocht ik de ongeopende producten op EIGEN kosten retour sturen. Het is toch niet te geloven!

The shipping timeframe of 1-4 days is not accurate. From the Black Friday sales in Australia expect significant delays. Their response “ We want to let you know that your order is experiencing a delay. Our Australia warehouse is currently handling higher than usual volume, which has slowed processing times. We understand how frustrating it can be to wait, and we’re truly sorry for the inconvenience. Your order is secured in the queue and will ship as soon as possible.” I have ordered in the past outside of special sales, and it was processed within their standard 1-4 days with a tracking number available. Some delay I understand but I’m now at 2 wks and no shipping confirmation. I think it’s best if they inform ppl of delays vs no contact. Who knows if and when the product will arrive.

Franchement, grosse déception avec Olaplex. Ils m’ont prélevé plus de 170 €, et aucune de mes deux commandes n’est jamais arrivée. Le pire, c’est le service client : aucune vraie aide, aucune solution, on a l’impression qu’on se renvoie juste d’un message à l’autre sans avancer. Honnêtement, je trouve le site pas fiable du tout. Je ne recommanderai plus chez eux.

I should have checked this website before ordering. Ordered 10 days ago, and still no notice that it has been send. Also not possible to get in contact with customer service!

Do not purchase from this company. Avoiding both Olaplex and DHL after this experience. My parcel never arrived, DHL emailed upon enquiry advising it was sent back due to a ‘dangerous goods’ issue yet their confirmation said it had been delivered and signed for. Olaplex says it was delivered and to contact DHL, so now being bounced between the two with no answers from anyone. Zero accountability. Zero sensible and customer service communication. Parcel is clearly lost. Refund now requested. It will be interesting to see how long that takes! Absolutely not acceptable from either company.

Ordered sets for christmas gifts, they were marked as delivered and signed for. I had to chase DHL then Olaplex to find out they were not delivered as DHL will not deliver dry shampoo. I am still awaiting refund. Olaplex should be aware of this issue and should substitute the dry shampoo or use a different delivery agent. I should not be left knocking neighbours doors for a package marked as delivered and signed for then having to play detective to try and find out what happened.