OlaplexReviews of olaplex.com

Awful! I ordered a Christmas present on the 13th of December, 3 weeks ago! Still haven’t received the parcel. They said they sent another one and I still haven’t received it!

Do not recommend, the service was horrible. They promise 1-4 working day delivery and it’s been over a week since i ordered. Still no updates or responses to any of my enquiries.

Products are great . Customer service is terrible which is a shame placed about 8 orders with them consistently, had an issue emailed no response , tried to chat waited 1 hr and still didn’t get a response . It’s a shame loved their product but have now decided to start looking elsewhere . Anyone have recommendations?

Ordered a gift set for Christmas. Evri delivered the box soaking wet with a rip in- could see one of the products had leaked everywhere. I refused the parcel. I emailed Olaplex and asked for a replacement to be sent out as it was a Christmas present. They repackaged the same items…. Including the one that had leaked everywhere with a third of the product gone- this time sent in a grey plastic bag… Received the items, complained and asked for a replacement of the product that was missing the contents as it is a Christmas present and well, as this loss is through no fault of my own. Terrible company. Won’t ever be ordering from them again. No email back from them since 14th December. Do yourself a favour and order K17 or Philip Kingsley extreme elasticiser.

Don’t recommend ordering from them. They promise 1-4 workday delivery- when a package gets lost they do not inform you. Was waiting for 8 work days and status of delivery wasn’t updated for a week. Had to contact them 3 times via different ways before they informed me of the situation and when I asked them to deliver in express so it could arrive for christmas they didn’t do so. They do not take responsibility and do not provide proper customer service.

Heb de 0,3,4 en 5 gekocht. Na het eerste gebruik mijn haar droog. Zoals beschreven de producten nu 3 weken gebruikt en heb het idee dat het mijn haar verbrand. Het is extreem droog geworden en mega klitten. Ben er mee gestopt, wat een gemische troep! Heb gegoogled en lees veel ervaringen die ik ook heb opgedaan. Voor de 1 is het wellicht prima maar mijn ervaring is dat het extreem uitdroogt en het haar nog slechter wordt. Mocht iemand het toch willen proberen: begin enkel met de shampoo en ervaar het eerst. Laat Je niet wijsmaken dat je de lijn moet gebruiken anders werkt het niet. Onzin, zie mijn resultaat dus.

they cancelled my order due to no stock multiple days after purchasing and tell me to wait 10 days to receive a refund, would not recommend using

Take your money and send a email saying it’s on its way then a week later say it’s out of stock. If they can’t get their stock levels right don’t hold out much hope for the product!