OlaplexReviews of olaplex.com

prodotto ordinato e mai arrivato. Vedo che l'esperienza è un pò per tutti. Sono meravigliata che un sito ufficiale sia una truffa!!! Vergognatevi

My experience with Olaplex was completely unacceptable. I placed an order solely because of a promotion offering a free product with purchase. However, I only received one item, not both. When I contacted customer service, they insisted that both items were shipped, but I never received the free product. Instead of resolving the issue, they refused to send the missing item, claiming ‘low stock,’ and wouldn’t even allow me to return the product I did receive without charging me. This is misleading and dishonest. If you can’t honor your promotions, don’t run them! This experience felt like a bait-and-switch, and I won’t be shopping with Olaplex again

I've used Olaplex since prior to their UK launch when products had to be imported from the US at some considerable additional expense back in the day so overall I'm a fan - or was. I did recently make a return as I thought a promotional offered was somewhat misleading. Since then, I've had to chase up on numerous occasions for a refund and in spite of providing proof of delivery back to their warehouse on 4/11 I'm still waiting and they've advised I should wait until 16/12. 6 weeks for a refund? Absolutely not! Traders must refund within 14 days of receipt of returned goods. There are other decent comparable products available now so Olaplex isn't quite the super hot ticket it was back in 2014 so even though I do like several of the products, this is off-putting.

I bought the purple blond enhancing conditoner specifically meant for toning blond hair. All it did was dye my white blond hair with giving it a purple tinge despite thorough repeated washing out. Definitely do not buy their purple products if you have blond hair unless you are looking to change to have purple hair. I emailed Olaplex about the concern and they obviously did not read the review as sent me back an generic email about hair loss and brittle hair which was not mentioned in my email to them.

Der schlechteste Kundenservice den ich je gesehen habe. Habe irrtümlich was bestellt was ich dann sofort darauf stornieren wollte. Dann kam lange nichts dann es ist zu spät zum stornieren das Paket ist schon draußen. Jetzt sitze ich seit einiger Zeit mit dem ungeöffneten Paket da möchte es zurück schicken und mein Geld (fast 110€) zurück aber irgendwie scheint das laut olaplex nicht zu funktionieren. Bin stink sauer und werde bestimmt nie wieder was bestellen da.

Kundenservice unterirdisch! Seit 16 Tagen versuche ich per Mail eine Rücksendung anzumelden. Auf 3 verschiedenen Mail-Adressen versucht - keine Antwort. Bei der Telefonhotline kann man mir angeblich nicht weiterhelfen, Rücksendungen werden nur per Mail bearbeitet. Lächerlich!

I started using Olapex 6 months ago and my hair started falling out at an alarming rate almost immediately. I thought it was due to hormones so kept using Olaplex (their marketing is very good, how could it possibly be their products?!). I finally stopped using their products 2 weeks ago after discovering other people experienced hairloss whilst using Olaplex. 2 weeks of no use and my hair is no longer falling out. This stuff is very bad and I’m horrified that they are still allowed to sell products that cause hairloss

Ik heb nog nooit zoveel haar uitval gehad dan door het gebruik van deze shampoo. Het duurde een tijdje voor ik door had dat het door de shampoo kwam. Maar toen ik er mee stopte nam het haaruitval gelijk af.