KB
Return policy penalizes customers for unopened gifts.
I returned an unopened, unused duplicate gift and was required to pay $30 to return an $80 item. The product will be received in fully resalable condition, yet the entire return shipping cost was pushed onto me. Customer service was "polite" but relied entirely on policy rather than addressing how unreasonable this is. Charging 37.5% of an item’s value just to return a gift discourages gift purchases altogether. Product quality is fine, but this return policy is not customer-friendly. I am hesitant to ever buy from here again and will warn others.



