Oh, SusannahReviews of ohsusannah.com

Response from Oh, SusannahAug 4, 2023

Thanks for the review! We're glad you like them!

Response from Oh, SusannahOct 13, 2022

Hi Jenny- I'm sorry about that. I just double checked and the shipping tracking was turned off. Thank you for letting me know, I just turned it back on. I'm sorry you were expecting the pillow insert with your king size pillow case. We try to make it clear clear by putting "pillow case" twice in the title and adding an image that shows the unboxing. We do offer a pillow insert but only for our 18x18" pillow case size since this is the one that is harder to get the right size. Most people that order the queen or king size use it on their existing bed pillows which are usually very personalized on preference.

Response from Oh, SusannahOct 13, 2022

Thanks!

Response from Oh, SusannahOct 13, 2022

Thanks!

Response from Oh, SusannahOct 13, 2022

Thanks for the review!

Response from Oh, SusannahOct 13, 2022

Thanks!

Response from Oh, SusannahOct 13, 2022

I'm sorry you're not completely satisfied. Please reach out to us directly and we'll try to get it resolved. Sometimes the design is meant for more stuffed pillow inserts. Send us your order number or a picture and if it was a production defect, we'll send you a replacement. Or we can do a return/refund if it just doesn't work with your size of pillow inserts.