_OhSnapDotComReviews of ohsnap.com

Ghosted by customer service. I ordered the luxe 4 car kit and while the luxe 4 phone piece works great, the car kit fell off within 15 minutes of use. I followed the mounting instructions exactly as the video showed. When I reached out to customer service, they gave me the run around for a while and then just stopped responding all together. The website only shows positive reviews and they filtered my review. I paid almost $70 for basically nothing. And don’t even think about the warranty. It’s useless if nobody will contact you.

Ordered Nov 29th with "2-3 business day" shipping. It's now December 18th, no word from the company on shipping or status, etc. Another Instascam.

I have been an Ohsnap customer for several years, including being a Kickstarter backer. I have kept hoping they would get better as they grew, but I am not sure that is their goal. I have seen improvement in their customer service speed, but, in all honesty, I would prefer to NOT have to deal with their CS team. That typically only happens when things go wrong. And many, many things have gone wrong. I have had to receive multiple replacements for every single item I have purchased from them. Not just one or two replacements, but up to 6 replacements on some items. It's great that they replace them for free, but it's ridiculous that they still have not figured out how to make items that are worth what they charge for them. The newest issue is the Nap 4 Luxe. I pre-ordered, and when I finally got it, it broke within a day. I immediately submitted a warranty replacement request, only to discover it will take more than a month to replace it. They have slick marketing, but their products are really just junk. They would be better off creating better products than replacing mine every time they break.

I ordered the ohsnap lux and car mount. While the ohsnap proves useful and effective, can’t say the same for the car mount. Might work for lighter phones or warmer climates but definitely not for recent phones which may be a lot thinner but heavier. Recommendation? Find a different product with the same function. Not worth the price

Probably my 3rd time I cannot leave a review on the website. They require to verify your email, but never send it to you. Even if you log in with an account that has purchased the product, you are required to verify the email again(?). I assume they pick and choose what reviews are shown on the website. (Not in any junk folders, 3 days and counting)

idk if it the company itself or the shipping company fault, I ordered the ohsnap 3 Pro on July 13th 2023. Now its august 14 2023 and still haven't received it over a month.

I never heard that I need to actually glue this to my iphone case instead of just snap with magnets. Whait what? It feels really tiny and cheap. I wouldn’t trust to hold my iphone 14 pro max. Seriously, you guys positioning yourself as pop socket killer I saw a lot of ads on some video podcasts but this product is faaar from pop socket quality. It was 1 second to decision made to return it. I’m also upset that I need to spend my own money to cover delivery back. I spent $32.65 and it stated that I’ll get back $22.34 what the hell!? It’s a scam!?

Customer service could not change my shipping address even though the item wasnt even shipped. DO NOT BUY FROM THEM!!!