_OhSnapDotComReviews of ohsnap.com

If the price tag doesn’t scream scam, I don’t know what does. They want over $50 for a $1 piece of crappy gear. Also their spam commercials are ALL over the internet.

Bought the snap 4 lux a few months ago, then the snap car mount. Those worked ok, though I wasn't super impressed. Then, I recently purchased 2 snap chargers and neither would work with my phone case on, even though my case met the requirements. In all my fiddling, the snap grip came unstuck from my case, so I decided to try a thinner case and ordered new grip tape to adhere it, spending $13 for 1-3 day shipping on $3 tape in hopes of getting it intime for the road trip i was hoping you use it for. The shipping took 7 days and the company took another 3 days after that to reply to my email asking why they didnt purchase 1-3 day shippingwith the money I paid them. The agent that responded said that 1-3 day shipping doesn't mean the shipping time, it means their time to ship. Heck no. That's not how that works. After all that, 1 chargers still didn't work at all and the other charged more slowly than I could use my phone. It said 4 hrs to full and went down as I used it. That doesn't work if you need to charge while using GPS, etc. It also got terribly hot. So I sent them back. They deducted a retuen shipping fee from my refund, even though there's no mention of that in their return policy and it's called "handling" on the receipt. Plus the items are defective -- item didnt just change my mind. So, the whole mess cost me thr cost of a new case, new sticky tape, and $20 in shipping fees = $50+ to end up with no chargers. The customer service from the minute I started contacting them, before I even made the charger purchases due to a webaite glitch, was TERRIBLE. 48+ hr response times minimum and no one even pretending to understand what they were talking about. A few people were openly hostile. Their troubleshooting form has numerous programming errors and you cannot contact customer support instead. They simply send you back to the form that doest work. Overall, DO NOT BUY FROM THE COMPANY. I regret having even heard of them.

Bought the snap 4 Luxe, worked great for a couple months. Adhesive on the back started to completely peeling off and would no longer stay on the phone or the grip itself. I submitted a support ticket and instead of sending me a replacement, they sent me two new adhesives. Both of these adhesives failed within a month. Now the product is out of warranty and they’re refusing to replace it, even though my original support ticket requesting a replacement was sent within the warranty period. Customer service sucks. They will send you bandaids and bullshit to get you through the warranty period. Then offer you a discount code to purchase the same product again. There are plenty of other options available. Avoid.

Beware they are price swapping!!! Gotta love when you email support about price swapping on the website and no one responds, gotta love when a sales person texts you asking how they can help and you inform them that there is price swapping going on and they just tell you to contact support… went to get the case version for my phone and it shows on sale for $55 down from $89 and when I go to my cart it is saying before tax it is $69.99. The math ain’t mathing.

I wish I would’ve read the reviews before I purchased. Definitely a scammers that take your money and don’t care about their customers. I’ve never seen such a terrible customer service.

I ordered a case which was preorder but didn’t ship around the time they said it would. It was weeks later. When it finally arrived it was cheaply made and the camera cut out was rough around the edges. I sent them the photos to which they never reacted and submitted a return. It’s been over 10 days that they have received my return but I still haven’t heard from them or received a refund. I don’t recommend doing business with Ohsnap!

Ohsnap would not lock down after a short usage. Other customers had complained about this. Why not fix the problem. Get rid of the defective batch. Instead you offer a warranty that the customer can purchase. How complicated can this thing be that you cannot get it right the first time!!

TLDR: Oh Snap should please review their quality control with their order fulfillment processes, a more active customer service team, and a much easier way to return unwanted / damaged product that isn't going through a customer service person that responds every 5 days. ---- I have been a kickstarter of Oh Snap and avid customer since 2017 that being said, this completely changed how I view this company. I got the Case + Snap Grip for my iPhone 16 pro max. The product was still in pre-order status so it wouldn't be shipping for a month. A month and a half later my item arrived and it was the wrong color item and the trim for the side buttons were completely missing. After weeks of back and forth with their customer service asking me to send them more and more pictures, I still haven't received my correct product and have no instruction on this incorrect and broken item.