_OhSnapDotComReviews of ohsnap.com

Delivery is supposed to be 5-7 business days. I am on business day 12 and haven’t received the package. I contacted customer service and they got back to me 2 days later. They asked for my address so they could mail me another one, and that was 2 days ago. No follow up or anything. I’ve even emailed them 3 times since sending my address and nothing. Terrible customer service. Terrible company.

Ordered a Snap Grip 5 at the beginning of September with an early October ship date. The ship date kept sliding and they would not provide updates on when it would ship. During their Black Friday sale they cut the price of it substantially and advertised the ship date as December 1st. I tried to cancel my preorder but they have a policy of not allowing to cancel orders. So had to pay a premium for giving them my money to hold onto for a few months. Their customer service must be AI, it is just an auto response. They also would text me because they "caught me looking" when I would view the webpage. So they must keep track of when I visit their site with an IP tracker. Will not do business with this dumpster fire of a company again.

Let me start with the positive…OhSnap creates a PREMIUM product worth the money they charge. I had a Snap Grip 4 Luxe, and LOVED IT! It’s because of that satisfaction that I ordered a Snap Grip 5. I got the new iPhone in orange and wanted a Snap Grip to match my new phone. When I ordered on October 2nd, the website stated that that it was a pre-order and that my new Snap Grip would ship by “late October.” Cool! I can’t wait! By mid-to-late October the website changed. It now said, “early November” for the ship-by date. I checked my e-mail. I received no update from OhSnap. I sent an e-mail inquiring about this. All I received in return was a vague e-mail thanking me for my patience, but providing no update. Early November came and still no update. I e-mailed again. The reply was vague, again, with zero update on what the hell is going on, or when I should expect my purchase to be shipped. While OhSnap creates a superior product, their customer service is a dumpster fire, AT BEST! They will not let me cancel or change my order because it’s already “been processed.” At this point I am considering reporting them to my bank for fraud. It sucks…I love their Snap Grips. Everyone in their customer service department should be fired. AI could have sent update e-mails so that, at least, their customer know that they give a shit. This will be the LAST time I do business with this F-tier company.

If you install the product to try it and don't like it, like I did, you can't return it and they don't issue a refund. How am I supposed to know I like the product if I don't try it?! They need to have it everywhere on their website that the item is nonrefundable.

Horrible product. Would not stick. Customer service is a joke. Waste of money. Too bad no negative stars.

Cheap plastic. Over prices for sure. Any of the $5 amazon products do the SAME thing with better flexibility and comfort. Avoid, this product has a 16,566.67% mark up. Aliexpress sells the same products for $0.30 a piece in bulk. This company buys them and resells for $49.99....

My snap broke within 2 years. I let them know the problem and they said I was out of warranty. That's fine and all but they only have 1 color out of 10 colors available. If you want someone to purchase a replacement, you would hope that they actually have options for you to replace.

I purchased the "Oh Snap case and grip kit". It promises you can charge directly through the grip on the back. I tried through several chargers but couldn't make mine work. I contacted the company, who informed me that there was A RETURN SHIPPING FEE. Even though my product was defective and did not work as promised. They obviously get so many returns they have to charge for it. Ridiculous... buyer beware.