_OhSnapDotComReviews of ohsnap.com

I purchased a product from them that did not meet my expectations or advertised abilities directly (claims about the product) or indirectly (suggested accessories that would only work with the product if it had specific functionality). I was curious how there were so many positive reviews, so I wrote a one star review of their product to advise others. I came back a week later to notice not only did my one star review not publish but it had received no bad reviews. I began checking daily and noticed 5 star reviews published the same day in most cases but never any 1 star reviews. I was checking daily and saw a couple of 3 and 4 star reviews show up. The 3 star reviews were being published 2-3 weeks later. My 1 star review still hadn’t posted so I wrote another (so about 1-2 weeks after the first review). I wrote to customer support and advised them of what appeared to be dishonest practices and gave them the timelines I saw. They blamed it on me writing multiple reviews so close together, that were over a week apart and 5 star reviews published the next or same day. I was already past a refund window and did not have the packaging so I could not proceed with a refund request but still need the review posted to let others know of my opinion of the product. I came back to the site almost a full month later now and not only is my review not posted but no 1 or 2 star reviews exist.

I purchased one of Ohsnap's products due to seeing several advertisements and the company seeming/looking legit. Yes, they make real items and do deliver them...however, they are terrible quality and it's one of those companies that accept no accountability for issues with their products. They have a seller on Mercari that sells them at a discount come to find out, but it's disguised as a normal person named "Vincent." Very strange and shady! They have a "customer service e-mail," but they don't use it, it's there just for a facade to provide reassurance that if customers have issues, they'll fix them for you. This is not the case, unfortunately. They will not respond to email, Facebook and Facebook Messenger and purposely do this to avoid accountability. They have an F rating with the BBB, 1 star rating from TrustPilot and a 1 star rating from pissedconsumer, all for terrible merchandise and the nonexistent lying customer service that won't answer or help! They need to be held accountable!!! At this point, I don't even want a refund or anything, I just want them to honor their warranty/guarantee that they promise all over the internet! A simple replacement to try again. Too many companies do this these days and glad the BBB and Trust Pilot are here to try to help!

They sent me a defective snap grip and won’t respond to my warranty email. It’s been 2 weeks.

I placed an order and waited for shipping, but after contacting support I was informed the items were actually on backorder. There was no clear notice of this when ordering. I was also told the order could not be cancelled because their policy only allows cancellations within 30 minutes, even though the order had not shipped. And they will not cancel the order and do a refund even though the items have not even shipped. I feel companies should not charge customers for items that are not currently available to ship without clearly stating that at checkout, and/or with no indication of when they may be back in stock (if ever). I have opened a support ticket and hope the issue can be resolved. Update: they did nothing, and I did a chargeback through Paypal and got my money back.

Horrible experience. They ignore warranty replacements if your MCON has issues. Mine has a ghost input (drift) on R2 which makes the controller useless. Waited for more than a year to get it and paid premium for a shit product.

I live abroad, did a Kickstarter campaign through them. They ghost me with my shipment, explained how the shipping works in my country but nothing... For 2 weeks now. I'm going through my bank to get my money back.

Ordered 2 weeks ago - it is late. I just got a notification that it was "ready for pickup". The "pickup" is in a different city at an undisclosed location... WTF...

Broke within two hours of use.