OHR Home & Office SolutionsReviews of ohrhomeofficesolutions.com

Communication needs some serious work. Especially after waiting a long time after getting the shipping notification till it actually shipped with mo messages

Honesty and entegrity are the top of the list and they covered them all with flying colors. All went well. Very happy with the purchase. Chair arrived in great shape and timely!

Good communication. Fast shipping. Refurbished Herman Miller chairs were as described.

Upon assembly, I encountered two issues right off the bat that I had to fix. First, the seat pan was not correctly aligned with the cushion. Second, the back adjustment knob didn’t function at all. Although these issues were easy enough to fix, they started things off on a bad note. After using the chair for a few days, I found more problems. However, after speaking with customer support, I was informed that these issues are apparently part of the chair's design by Steelcase. Major Issue 1: The Seat The first major issue/design flaw is with the seat. It’s attached using a slider system with such loose tolerances that the seat wobbles and makes a clicking noise every time you move because it constantly hits the frame. Combine this with the overly flexible seat pan "design" that bends and touches the frame, and you end up with even more clicking/movement noises. So, if you fidget a lot in your chair like I do, you’ll constantly hear these clicking noises from parts rubbing against the frame, which will drive you nuts. Major Issue 2: The Back The second major issue I have with the chair is the backrest. On the side of my chair where it attaches to the back adjustment knob, the plastic/support is noticeably weaker, to the point where I find myself sliding to that side. This has started to cause me mid-to-upper back pain due to my spine being out of alignment all the time. Again, after speaking with customer service, I was told that the seat back is ASYMMETRICAL and that this was part of the design. None of the research I did before purchase, nor anything on their site, mentioned this. I can't understand why anyone would want that; it’s just asking for back pain. I was advised by support to set my back support adjustment to the lowest setting to accommodate for this, but I can say with certainty that it makes little to no difference. Conclusion In conclusion, the chair was not assembled correctly from their warehouse, and the chair itself must have either a really poor design or I got a lemon. I will be returning this chair, as these issues are simply unacceptable for a chair that has an MSRP of $1,200+. I bought it professionally refurbished and reupholstered, so it didn’t cost me that much, but it still wasn’t cheap at $550 + tax. The person from customer service was nice enough, but I have a feeling I’ll be the one covering the return cost for a misleading and poorly designed product. Stay away from Steelcase; they seem way overrated!

The chair is honestly the most comfortable thing I've sat on in my apartment. Some guy called me to check in on the delivery day, he was super nice and helpful with telling me when I could expect the delivery. The delivery itself was super smooth and some dude carried the chair to my door, which was wild. 5/5 - I'd get a chair from here again

I have now purchased 3 separate times with David, and each experience has been excellent. He is knowledgeable and friendly in each interaction that I have had with him, and he adds value through each conversation by offering a wealth of knowledge.

excellent personal support. Timely responsive to my calls and emails. I would recommend OHR and would do business with you again.

Great chair and delivery. The parts feel sturdy and customer service was fantastic