Serving clients big and small, OHR is a refurbisher of tier-one remanufactured office seating from brands like Herman Miller, Steelcase, Haworth, and more. We maintain a showroom in Houston, Texas and ship domestically.
OHR Home & Office Solutions (ohrhomeofficesolutions.com) has 106 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Claim this listingOffice Space & Supplies · Houston, Texas
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Showing 3 reviews with 2 stars · Clear filters
Benjamin S.
The gas cylinder on my chair doesn't hold, I emailed OHR customer support about my issue and have been ignored, I would like the product I purchased to be functional and the lack of response from the customer service team has been frustrating
Avery A.
Upon assembly, I encountered two issues right off the bat that I had to fix. First, the seat pan was not correctly aligned with the cushion. Second, the back adjustment knob didn’t function at all. Although these issues were easy enough to fix, they started things off on a bad note. After using the chair for a few days, I found more problems. However, after speaking with customer support, I was informed that these issues are apparently part of the chair's design by Steelcase. Major Issue 1: The Seat The first major issue/design flaw is with the seat. It’s attached using a slider system with such loose tolerances that the seat wobbles and makes a clicking noise every time you move because it constantly hits the frame. Combine this with the overly flexible seat pan "design" that bends and touches the frame, and you end up with even more clicking/movement noises. So, if you fidget a lot in your chair like I do, you’ll constantly hear these clicking noises from parts rubbing against the frame, which will drive you nuts. Major Issue 2: The Back The second major issue I have with the chair is the backrest. On the side of my chair where it attaches to the back adjustment knob, the plastic/support is noticeably weaker, to the point where I find myself sliding to that side. This has started to cause me mid-to-upper back pain due to my spine being out of alignment all the time. Again, after speaking with customer service, I was told that the seat back is ASYMMETRICAL and that this was part of the design. None of the research I did before purchase, nor anything on their site, mentioned this. I can't understand why anyone would want that; it’s just asking for back pain. I was advised by support to set my back support adjustment to the lowest setting to accommodate for this, but I can say with certainty that it makes little to no difference. Conclusion In conclusion, the chair was not assembled correctly from their warehouse, and the chair itself must have either a really poor design or I got a lemon. I will be returning this chair, as these issues are simply unacceptable for a chair that has an MSRP of $1,200+. I bought it professionally refurbished and reupholstered, so it didn’t cost me that much, but it still wasn’t cheap at $550 + tax. The person from customer service was nice enough, but I have a feeling I’ll be the one covering the return cost for a misleading and poorly designed product. Stay away from Steelcase; they seem way overrated!
Response from OHR Home & Office SolutionsOct 21, 2024
The customer received a defective unit and received a full refund. We also covered return shipping. The chair was defective in a very unique way - so we were not able to provide an immediate resolution until we received the chair. We couldn't identify the exact issue, but, when we received it, it felt strange to us when sitting in it (and we've sat in a lot of Leaps!) so we knew something was wrong. The back of a Steelcase Leap v2 is somewhat asymmetrical. This is typically not a problem because you relcine into the back, and the back gives way under your shoulders. However, the customer's chair back was bent in the opposite way we would expect. This does not meet our quality standards. Most likely it bent during shipping. Some noise from the seat pan is normal for a Leap. What the customer experienced was highly abnormal. The Leap was definitely defective. Fabric - when we refabric these chairs, we add additional foam. This raises the pad over the plastic housing and creates gaps. After using the chair for a few months, these gaps tend to disappear. Small price to pay for added comfort. Overall, we apologize that the customer received a defective unit and we have refunded him in full including all return shipping.
CH F.
Though I was understanding of OHR's problems with their moving to a new warehouse, the lack of communications both upfront, during and after shipping was awful. I had to instigate all communications, which is just sad.