Terry H.
Disappointed Repeat Customer
As much as I would love to make a possitive review on this purchase I cannot at this time. I have made a purchase from OhJewel multiple times (x3) and up until the most recent experience they have been positive. OhJewel got my order incorrect and instead of correcting the mistake they created they think the best couse of action is for me to take the time to find a jeweler on my own to adjust the band they confirmed themselves they would do. Mind you this is the second order with the same request. 1st order the did a great job. This one was shipped without any adjustments made that were requested and confirmed on their part. Additionally OhJewel when I first purchased from them 3 years ago was a very affordable jewelry option and a great value for your money. The most recent purchase was almost double the amount of the same exact ring purchased just a year prior. With the current price increases I encourage you to shop around to find a better value and service. OhJewel does not stand behind their product nor do they stand behind their craftsmanship.
Response from OhjewelAug 10, 2026
Hello, We sincerely apologize for the disappointment.We truly value you as a returning customer and regret that you are not satisfied with your shopping experience this time. Regarding the fit issue with your two matching bands, we understand your frustration. As these rings are handcrafted, there can occasionally be minute variations in the curved between pieces made at different times—even with the same specifications. While we strive for absolute consistency, we must be transparent that even a remake might not guarantee a 100% perfect match to your first ring. Given the complexities and risks associated with returns—including potential loss in transit and shipping costs—we believed the quickest solution for you was to visit a local jeweler for a minor adjustment. To cover this inconvenience, we have already refunded $80 to your account to offset the cost of this modification. Furthermore, regarding our pricing, we completely understand your surprise at the increase. Over the past year, the global market price of gold has risen sharply and rapidly. We have had to adjust our prices to reflect these unprecedented raw material costs, which is why your recent purchase was higher than your previous one. We genuinely appreciate your honest feedback.We would love the opportunity to restore your faith in our brand. Warm regards