Ramadan O.
Everything was working great with app…
Everything was working great with app on mobile but when i decided to open my account from website they suspend my account #50022 and i contact them and sent proofs but no respond .. just i want to refund my money and close the whole account because these things can't takes long time .. i have to pay service i subscribed in with they card :(
Response from OfframpMay 19, 2026
Hi there, We’ve escalated your case to our team and they’re currently reviewing it. We understand how frustrating this situation is, especially when you need access to your card and services. For security purposes, when logging in from a new or unrecognized device, our system requires a selfie verification to ensure only the rightful account owner can access the account. In certain scenarios, when there are multiple failed attempts, access may temporarily be restricted for account safety and protection. Our team will conduct a review and respond to your ticket as soon as possible. If you need further assistance or updates, please reach out to us at [email protected] so our support team can assist you directly. You may also refer to this article regarding selfie verification: https://offrampxyz.zendesk.com/hc/en-us/articles/57606506603161




