OfframpOfframp is the easiest way to use your crypto: instant, secure and self-custodial.Offramp is a global account powered by stablecoins, allowing anyone to deposit crypto or U.S. bank transfers and instantly spend with a U.S.-issued Visa card, physical or virtual. Unlike traditional services, Offramp is self-custodial, meaning users maintain full control of their funds with no intermediaries. With a focus on speed, security, and privacy, the platform bridges the gap between crypto and everyday life, making digital assets truly usable in the real world.
Offramp (offramp.xyz) has 116 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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radi S.
Don't support libya, it is being bad app.
Response from OfframpApr 23, 2026
Thank you for sharing your feedback with us. Unfortunately, we’re unable to support users in your country at this time due to regulatory and compliance constraints. We understand this can be disappointing, but please know your feedback has been shared with our team. If you need further assistance, feel free to reach out to our team at [email protected].
Kimberly T.
My account was suspended No reason no notification and I just received money via wire transfer How do I get my money back
Response from OfframpMar 1, 2026
Hi there, we understand how concerning this is, especially if you were expecting to access funds after a wire transfer. We were able to locate the support ticket related to your case, and our team has already replied directly to you via email with the details and next steps. In addition, we can see a recent refunded transaction on your account. If what you meant by “can’t withdraw” is related to that wire, the refund may be the reason the funds are no longer available to withdraw. We also want to be transparent that we take account access and compliance matters very seriously and uphold strict standards to protect customers and the platform. For privacy and security reasons, we can’t share account-specific details publicly on Trustpilot, but everything relevant has been shared in our email thread. Please check your inbox (and spam/junk folder) for our reply and continue the conversation there so we can assist you as quickly as possible. You can always reach our team via at [email protected].
Fortes N.
Preciso do comprovativo de pagamento
Response from OfframpFeb 22, 2026
Obrigado pela sua mensagem. Para que possamos compreender melhor a sua solicitação e ajudá-lo(a) da forma mais adequada, pedimos por favor que entre em contacto com a nossa equipa através do email [email protected], informando os detalhes do pagamento (data, valor, método utilizado e qualquer outra informação relevante). Assim conseguiremos analisar o seu caso e prestar o suporte necessário o mais rapidamente possível.
CAIO C.
This app is crap
Response from OfframpFeb 22, 2026
Hi there, We’re really sorry to hear you feel this way. That’s definitely not the experience we want anyone to have. If something didn’t work as expected or you ran into a specific issue, we’d really appreciate the chance to understand what happened and make it right. Please reach out to us through the in-app chat or at [email protected] so we can help.
Damian C.
Offramp offered me a solution to move my funds to a new account and close the old one (which I cannot access anymore). I followed every step they asked for and sent all the documents, ID, photos, selfies, videos, proofs, everything. They confirmed my information, but months have passed and they still don’t release my funds or give me any real update. I have a family emergency and I urgently need access to my money. Their support stopped responding completely. I have all the evidence that they offered this solution and that I complied with every requirement. I need them to release my funds immediately.
Alexander I.
I lost $2,200 in this system when my advertiser transferred ETH to my account instead of USDT. OFFRAMP support refused to help, simply saying, "We warned you to only transfer USDT." I found a better app, TUYO, and I recommend it to everyone. If I had found it before Offramp, I wouldn't have lost my money.
Zachery E.
This company is probably the worst crypto x fiat platform I’ve ever used.. The support is abhorrent and not to mention they wanted me to submit PII over unencrypted channels which most likely violates several privacy related laws. You can’t even delete your account without showing them a photo of your ID. Would never recommend, stay away!
Er
I was paid on Monday and had to go through their so-called “wallet update.” The process was confusing, and after following their unclear instructions, my withdrawal failed. Support claimed I did it incorrectly, so I tried again exactly as they said — but now my money is stuck. It’s been three days with no response from support. Absolutely awful service and terrible communication. Avoid this platform if you value your time and money.
