The Official Ticket CenterReviews of officialticketcenter.com

Bad experience getting tickets I purchased and was charged for and they couldn’t find my information what so ever on their system even after proof of being charged for night City Walk passes.

Your unwilligness to work with us cost us about $100 in extra expense but also prevented us from making the reservations that would enhance our vacation.

The site is not clear on billing and timing. I finally cancelled I hope! I needed to get my ticket number so I could do fast pass but it was going to be another day.

Bought tickets with a corporate credit card for a high school student trip. My email address didn’t match the credit card holder and they refused to verify the purchase my calling my employer. Very disappointed students.

Ordered Disney 1 day tickets. We started at the official Disney site, and somehow ended up getting routed to this non-official ticket site. I was purchasing 2 tickets for 1 park on the next day. After the purchase was complete, we received a message that the 'electronic' ticket would be emailed within 24 hours. What? We assumed it was a standard (although weird) auto response. The next morning, still no tickets delivered. We arrived at the park assuming Disney had record of our purchase. This is when we found out that somehow we were transferred to this 3rd party vendor. It took us 1.5 hours to work through this mess and actually get into the park. I brought my special needs daughter there to meet her friend to celebrate her 21st birthday... and we missed several rides. Disney called "The Official Ticket Center" and they were told they would try to process the tickets but it could take a couple of hours!!!!!!!!!!!!!!!! I immediately followed up and was told by "The Official Ticket Center" that she was trying to process our tickets but could not do so if she was wasting her time talking to me. Nice one. Here is the thing.. If you can't process a ticket for a theme park in time for a customer to use the ticket when the park opens... then don't allow that as a purchase date!!!!!!!!!!!!!!!!!!!!!!!!! And stop trying to mimic the Disney sites. Buyer be warned! We did eventually get our tickets... but it was a horrible start to the day and we missed the best hours when the crowds are the smallest.

Data privacy is extremely important. This company disclosed via email they had recorded some information about me without permission. A review of their privacy policy and the rest of the website also does not make mention of this. This was only disclosed via a curt email when I encountered an unrelated issue. This kind of practice is not one I am comfortable with.

They failed to honor the pricing they advertised with which i booked. Neither offered any discount on future bookings. I feel i wasted hours planning my vacation on their website. I do not feel they care for their customers, just how much money they can make by making you feel they are offering a discount when they arent

I purchased my tickets online and my credit card was billed and I got receipt only for them to call me the next day and say order was cancelled and that if I want the tickets that were already purchased that I would have to pay $200 more per ticket. Upon talking to their customer service they said that their online pricing was incorrect and that the new pricing was almost double. Now it’s not like it was a misplaced decimal point on their as shown price. It was a totally different price altogether. Now if it was truly an “honest mistake” rectify the situation with a decent discount. However they did no such thing. I’m very disappointed with them.