Rhonda B.
This company is a rip off
This company is a rip off. It is actually ran in India and the triple charge you for the tickets. Consumers beware.
Orlando Theme Park Ticket Gurus! Why wait in line to pay full price? Call us toll free at 1-877-406-4836
The Official Ticket Center (officialticketcenter.com) has 701 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Rhonda B.
This company is a rip off. It is actually ran in India and the triple charge you for the tickets. Consumers beware.
Angela
Was at magic kingdom this past weekend the ticket person said he activated my tickets cause we bout them online when we get to the park with our whole birthday party me and my boyfriend was denied access to the park cause they was not active. The lady at the entrance to get in was very rude to us told us to get off the line go back to guest service...with another 45 minutes in line our party already went in the park we got lost hr and a half later we finally met up with our party...the worst experience ever. On top of it all some of ur rides was not working terrible just reallly terrible.
Response from The Official Ticket CenterOct 25, 2019
Ok this sounds like you had a very bad experience at Disney and not with our ticket company. Sounds like you all made it into the park, but what happens there is totally out of our power. Sorry to hear you had a bad time...
customer
E-ticket was not unable to be provided, so had to get a full refund. Just buy directly from Disney...It’s much easier and usually cheaper.
Response from The Official Ticket CenterOct 25, 2019
We do not issue etickets if your information is flagged by our third party verification company that we pay to make sure we do not incur credit card fraud. If you were flagged, you are right, we will not sent etickets but will bend over backwards to either mail or deliver your tickets. Looks like you didn't want either and we are sorry that we could not help you.
Ulf K.
Try to get tickets send to me in Sweden???? But it don't work????? So we have to go to the "shop" and bring our tickets. One + is that they "Speak" Swedich when I speak with them on email. Nice, work!!
Response from The Official Ticket CenterOct 25, 2019
Unfortunately your credit card information could not be verified as you live in Sweden and the banks there will not work with US banks to verify you are who you say you are. That is why we offered to have your tickets here waiting for you while still giving you your ticket confirmation numbers so you could book fastpasses. Sorry the banks work that way, but we have no control over that.
Richard D.
We were already at the park waiting in line thinking that our confirmation email would work and it did not this was right when the park opened weed then come to find out that we had to drive to the place to pick up our tickets and they did not let us know ahead of time and had not informed us but we called them to figure out what the problem was and they're just really awful and I don't recommend it and yes
Response from The Official Ticket CenterOct 25, 2019
Sorry you had such a bad experience. That is why we post in several locations on our site, product page and check-out that if you order a eticket, please allow up to 12 business hours for processing. You ordering while waiting at the park is the exact reason why we do not do what you requested.
STEPHEN M.
Friend bought 2 day tickets at the same time we did and got 3 days free. When we call to see if we could have that same deal we were told no. Would have need to choose at time of purchase. I find that to be bad customer service.
Response from The Official Ticket CenterOct 25, 2019
Sorry to hear this! Sounds like that was because your friend ordered while there was a special going on and there was a problem with your order that needed to be taken care of. It is not up to us when these specials from the parks end. We can't just make the parks turn the special ticket machine on for unfortunate issues like this. Hope you all still had a great time!
Claire C.
Booked event ticket they took money then decided we couldn't get e ticket had to pick up in person offered refund. Still to this day waiting holiday almost over.😠😠
Response from The Official Ticket CenterOct 25, 2019
Yeah I don't even know how to answer this one so???
Claudio D.
I don't know why this company text me a message saying it couldn't find my email address and IP, and I was almost unable to get the park. Also this company took over 12 hours to send me the ticket confirmation. Awful job of yours. First and last time I deal with you.