officialmademoiselle.comMademoiselle was founded with the mantra that home decor should be fun, easy and expressive.All of our products are designed by industry experts, and tested rigorously for quality.📞 Sales or service Enquiry? Dial (218) 429-3219Mailing Address: 38N Gould St Ste R, Sheridan, Wyoming, USA, 82801Email: [email protected] Hours: 12pm-8pm MDT
officialmademoiselle.com (officialmademoiselle.com) has 94 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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SHOWROOM
Y porque no puedo poner 0, compré hace más de 1 mes una lámpara y aun habiendo reclamado muchas veces lo único que dicen es que la están fabricando para mi y barata lo que se dice barata la lámpara no era, por lo que me planteo la devolución y a ver si recupero el dinero.
Fashion L.
Purchased and paid for two bathroom faucets. This site is a TOTAL SCAM. Sent a piece of paper so there would be a tracking nu.ber showing that my purchase was delivered. Don't believe the fake reviews
Response from officialmademoiselle.comJan 28, 2025
Hi there, I sincerely apologize if you’ve had a negative experience with your recent order. To address your issue, we reached out and requested photos of the items you received so that we could conduct a thorough investigation and work towards a resolution. However, we have not yet received a response from you. Without the necessary details, it’s been challenging for us to proceed with resolving the matter.
chris L.
All scams the trading standards needs to look into what's going on. Fake return address pure rip off, there loads of crap reviews on this place. Fake phone numbers that don't work Fake return address that the post office can't use and Google maps showing them as a old farm shed. Goods look nothing like on the website then you can get your money back all scams stay well clear
Rannveig N.
We ordered 3 lamps and paid in advance. After some time we received a small envelope from China with an empty earring holder. Mademoiselle.com claims the lamps have been delivered even though the delivering company in Norway has measured the envelope to 16x17x2cm - not exactly 3 lamps. This company is scamming their customers! Update: Photo of envelope and received item was provided. We were promised the lamps would be sent again. One month later still no lamps. Tracking number is not in use. Update: 19th of Oct.24 I got my money back just now. So I guess the site is doing the best they can, but they are having trouble with their contacts in China. It took a lot of messages, but glad they sorted things out.
Response from officialmademoiselle.comAug 10, 2024
Hi Rannveig, We sincerely apologize for the inconvenience you've experienced. Our team requests a photo of the item you received as evidence. This helps us forward the information to the manufacturer and conduct our investigation. We understand that you did not take a photo and have already discarded the envelope. While we completely understand your situation, we do have a protocol in place that requires a photo of the item when there is an issue. This step is essential for us to provide you with a resolution.
SIMMI M.
I bought a rug on 25 July 2023, Updating the situation after waiting for whole year in 2024. They don’t give money back and product is still not delivered. It's a shame. Cheapest scam of all times !!! These money making tricks only pulls down the reputation of a company. Pathetic customer service. No response. Waste of money. I regret transferring the money instead I should’ve donated it to someone needy. Huge Disappointment.
Response from officialmademoiselle.comAug 8, 2024
Hi Simmi, We apologize for the inconvenience with your order. Regarding customs fees, these are set by your local authorities and are beyond our control. While we have shipped the item, please be aware that additional import taxes or customs fees may apply upon delivery, depending on your country. Unfortunately, we cannot be held responsible for these fees as they vary by item and country. We appreciate your feedback and are committed to improving our services to enhance your experience. Thank you for your patience.
Elise A.
I ordered an item, then got an email that it was out of stock and they would give me store credit. Like, what? I went to the website and the item was 100% still in stock and I was able to add it to my cart and nearly check out. Never said it was out of stock. I tried their chat feature and never got a response. This website is a scam.
Response from officialmademoiselle.comJun 13, 2024
Hi Elise, We sincerely apologize for the inconvenience and confusion you experienced with your recent order. We understand how frustrating it can be to receive an out-of-stock notification, especially when the item appears to be available on our website. Due to the nature of our shipping process, where we source products directly from individual manufacturers, our online inventory may not always reflect real-time stock levels accurately. We are actively working to improve this system to prevent similar issues in the future. Regarding the delay in our chat response, we deeply regret that we were unable to assist you promptly. Our team has already responded to your chat and even on email. Best, Mademoiselle Support
PJ R.
The artwork I bought came to me in the wrong size. I tried to work with them to send the right size, but they could not send me the right size, waited for months. I became concerned that I would not get the value I had paid so gave in to receiving a refund for the difference. I do not trust a company that offers something they do not have.
Response from officialmademoiselle.comAug 8, 2024
Hi PJ, I completely understand your frustration regarding the artwork size. Please note that we have refunded you for the price difference and are committed to improving our service. If you have any further questions or need assistance, please feel free to reach out. Best, Mademoiselle Support Team
Scam W.
Don't buy from this company. You will lose your money. The contact number is a 218 area code from Minnesota. Their fake office is in Wyoming. They will not correspond to questions. Disgusting.
Response from officialmademoiselle.comMay 2, 2024
Hi there, We apologize for any inconvenience you experienced regarding our operating hours and customer support availability. To clarify, our business operates from 12 pm to 8 pm MDT, and during these hours, our customer support team is available to assist you promptly. Additionally, we offer support via email, providing an alternative means for you to reach out to us if you're unable to connect with us by phone. Rest assured, your inquiries are important to us, and we strive to address them in a timely manner. Best, Mademoiselle Support Team
