Rannveig N.
Problem with delivery from China
We ordered 3 lamps and paid in advance. After some time we received a small envelope from China with an empty earring holder. Mademoiselle.com claims the lamps have been delivered even though the delivering company in Norway has measured the envelope to 16x17x2cm - not exactly 3 lamps. This company is scamming their customers! Update: Photo of envelope and received item was provided. We were promised the lamps would be sent again. One month later still no lamps. Tracking number is not in use. Update: 19th of Oct.24 I got my money back just now. So I guess the site is doing the best they can, but they are having trouble with their contacts in China. It took a lot of messages, but glad they sorted things out.
Response from officialmademoiselle.comAug 10, 2024
Hi Rannveig, We sincerely apologize for the inconvenience you've experienced. Our team requests a photo of the item you received as evidence. This helps us forward the information to the manufacturer and conduct our investigation. We understand that you did not take a photo and have already discarded the envelope. While we completely understand your situation, we do have a protocol in place that requires a photo of the item when there is an issue. This step is essential for us to provide you with a resolution.