HELLOReviews of officialhello.com

The company stole money from me. I ordered the wrong size. I followed the detailed instructions to return the product. My refund is being denied because they claim I didn't complete the steps correctly. There are complaints all over the internet/social media about Hello's draconian return policy and documented failures to refund customers' money. That's theft.

Hello underwear is quite nice. There’s a small quick-drying pouch inside that catches any small dribbles. I’m older and can occasionally drip. But no fly on most. I didn’t realize until i got them. You need to search the site a bit to find that option. Colors are great. Quite bright. Thin, see-through and silky feeling. Mine were a bit smaller and tighter than other 1XL shorts. Still, fun to wear. I have too much underwear now. So i’ll see how long they last.

Ordered over a month ago. 2 weeks later finally get notice that it's out for delivery. Never came. Shipper says the address is wrong. It's not. Shipper won't answer phone calls or emails. Hello says contact Shipper. They won't answer. Shipper returned product to Hello. Emailed hello and asked for a refund or the product to be shipped. Their response? Since I provided the "incorrect" address at check out they will not refund money or send the product. They're just going to keep my money. I'll state again... the address is correct and exists. No help from Hello. Highly dissatisfied. Will never purchase from again and will constantly leave bad reviews every time your ads come up in my feeds. Total thieves

Originally ordered three pair to 'test ride'. That order was lost in system for a couple days and no one seemed interested in finding my order, disappointing since HELLO already had my payment. When first order did arrive, I did think the product was good so I ordered 10 more pair. Unfortunately, I was apparently confused with the product names and descriptions and ordered a different design this time in the same size. However after wearing the first one of those, yesterday, I cannot wear these. They cut into the sides of my groin and uncomfortably squeeze/trap my package since the pouch is definitely not the same size as the other style. I will consider one more order and attempt to get the style I first ordered. This order of 10 are not able to be worn by me.

Easy to read website. easy order and quick receipt of goods.

great support and staff

The best and lightest underwear on the market

Great!Look good , made well and good fit .