Ken
Sizing & Customer Service Issues
I ordered an XL shirt from them to replace a medium size that I had bought a while back. It arrived labeled XL but it was the exact same size as the medium. I sent them pictures, and they replied saying that the new shirt was indeed bigger despite them obviously being the same size. I followed up with pictures of the shirts next to a measuring tape to prove there was no size difference, but since they take forever to ship I decided it wasn't worth the $40 plus shipping to initiate a return/exchange. It's pretty frustrating to be told that I'm either stupid or a liar by their "management" team. It's also interesting that they do not publish bad reviews on their own website, but here there are many. I do not recommend this company and I will not shop with them again after this experience. Update: Jessica, Absolutely none of this is an apology for Lauren telling me that the shirt sizes were different in the photos I sent. Your team needs some serious introspection on how you manage customer care. Furthermore, I should not have to do labor (i.e. finding a printer for the return label, sending you the item back etc) due to the shortcomings of your business model. Either refund me for the shirt or send me one the next size up. I wasn't even going to bring up the poor quality of the most recent shirt, but since we're here I can add that to the list of why I will never shop with you again.
Response from Official Band ShirtsAug 17, 2026
Hello Ken, We’re sorry that you were unhappy with your experience, but we do want to clarify a few points in your review. Apparel sizing can vary between manufacturers, styles, and production runs. After you contacted us regarding the sizing, we reviewed the photos you provided and offered to exchange the shirt. We also provided a prepaid return label, so there would be no cost to you to return the item and have the issue resolved. We also want to clarify that all customer reviews submitted to our website are published, whether they are positive or negative. We do not remove or withhold reviews based on their rating or feedback. We understand how frustrating it can be when an item doesn’t fit as expected, which is exactly why we offer returns and exchanges and provided a prepaid label in this case. Our offer to assist with the exchange remains open, and we’d be happy to get this resolved for you. Please contact our support team with any additional questions. Thank you! Jessica Official Band Shirts