U.S. ESTA ServiceReviews of official-esta.com

I was pleasantly surprised with the customer service I received. Very quick response to my query, able to help me with a clear and to the point reply! Thank you

Excellent and speedy response to my urgent inquiry.

Absolutely brilliant service - prompt reply much appreciated.

I am writing this with only 1 star as my daughter has been stopped from boarding on 2 flights even though she had an approved email sent to her at 5.40am on 10th July her flight was 2am on 11th July and she was expected in the US from Quito at 7am. She was refused boarding again. The first flight she had no idea she needed a visa and the website would not work so they refused her boarding then too. She has been in the airport since 9th July it is the 11th now. She needs to come home her mother is ill. We have no more money to give her. She is hungry, tired and has no lodgings. She still has 3 flights to get to the UK. I am concerned for her health hunger tired backache. And emotional well being. Please allow her on her next flight 2am 13th July. I cannot write it all we are all so tired and don't understand why you won't let her fly when her application is approved. I will change the review when you let her board the plane. Please notice this urgent message. Thank you

Jayne was 100%, fast response and extremely helpful. Valuable asset for any company.

Very good customer service , Jayne who sorted out my issue was fantastic , very fast at dealing with my issue , she was friendly & professional . The service is fast & efficient .

Very fast and competent response

I can not recommend this service enough. I applied just over 24hrs before flying and was quite worried that I couldn’t travel for my daughters 18th surprise trip. I contacted the site and Jayne emailed me straight back. She was helpful and kept in touch throughout the whole process. Nothing was too much trouble for her. I’m so grateful and intend to have a great experience in New York. Thankyou Jayne for helping to make this possible.