Office DepotReviews of officedepot.com

I am a new business In The process of building business credit, I contact Office Depot as my 4th vendor and I place a few order totally about $900 on net 30, most of the items I did not receive although they state it was delivered, the items I did receive where not the correct ones, I attempt to notify them of my return and they say they would have someone pick the items up and also process a credit for the missing items, no one ever showed up in an entire month of me calling them everyday about a new issue, I ordered the correct product in the midst of this, and all of a sudden they have canceled account billing on my account then I receive invoice for Net 20? I never asked for Net 20!! And I’m not going to pay for items my business never received nor items my business didn’t order and wanted returned! That have ruined my clean slate of building my business credit and damn near 2 months later I still have their merchandise that they’ve been saying someone would pick up. Every time I call a new person tells me a new thing and it seems as though my problem is not being notated or documented or actually taken care of. I’m calling in to get a status and I’m seeming to have to repeat the entire issue every time with a new agent! This is by far the worst company on the planet! They’re customer service sucks! They also had me reapply for Net 30 terms twice and each time I call to check the status the person tells me they don’t see my application and I’m just out done with them. I can’t believe they are allowed to do this? Ruined my clean payment history with late payments for stuff I didn’t get and stuff I didn’t order! There’s gotta be a way I can dispute their invoices and have them removed from my Business Credit Report right?

OFFICE DEPOT I also want to MAKE AMERICA GREAT AGAIN and not be DISCRIMINATED My name is Rowland del Toro and I am a PERMANENT RESIDENT and the owner of a Security Systems Company in this great country of the USA. I have so much to thank for welcoming me as a son. Just today I try to apply for the credit card at the OFFICE DEPOT store located at 7240 SW 88th St Miami, Florida between 6 pm to 8 p.m. With the interest of buying a equipment that only and exclusively was in this place, for its characteristics and taking advantage of the geographical location very close to my house, I am directed to Denis Florestant, sales consultant and great person, to make the application, the which requests additional data, making from the store the call to the number of new personal accounts 1 888 654 0278, and talking to a FIRST REPRESENTATIVE confirms the approval of a credit of $ 1000.00 and assures me that I could make the purchase at the time , presenting only my identification card, then I refer to the aforementioned sales consultant, to proceed with the payment of the equipment, when he enters the data on his computer, none of these appear, so the FIRST MALTREAT AND A LIE is evidenced, I make a second call, this time the SECOND REPRESENTATIVE tells me that I must wait for 7 to 10 days and upon receiving the card I could then make the purchase. Why if my application was made from the store and my credit was approved and they are also confirming it, I can not make the purchase? Why are other people allowed to make the purchase immediately after their credit was approved? This is a clear example of DISCRIMINATION. There is no store in this country where you apply for a credit and being approved you have to wait 7 to 10 days to execute a purchase. I request to speak with a Manager of the National Customer Service, his name James, from whom he expects a positive, logical response and his words were: IF YOU WANT CANCEL THE CREDIT REQUEST (Verify in the recordings the veracity of my words) An unethical response, against all commercial marketing and management policy. DO I HAVE TO WAIT TO BE AN AMERICAN CITIZEN SO THAT MY RIGHTS ARE RESPECTED AS A CLIENT? My thanks to Mr. Denis Florestant, the only worker of this company who made me feel like a customer, unlike the other aforementioned lacking in professionalism, knowledge, updating and that make OFFICE DEPOT look like a company full of mediocrity, lack of vision, incompetent, incoherent, anti-commercial and I hope that some of its managers will change my opinion, with a convincing answer. Ing. ROWLAND DEL TORO OFFICE DEPOT Yo también quiero HACER QUE AMERICA VUELVA A SER GRANDE y no ser DISCRIMINADO Mi nombre es Rowland del Toro y soy RESIDENTE PERMANENTE y dueño único de una Compania de Sistemas se Seguridad en este grandioso país USA que mucho tengo que agradecer por acogerme como un hijo. Precisamente hoy intento hacer la aplicación para la tarjeta de crédito en la tienda de OFFICE DEPOT ubicada en 7240 SW 88th St Miami, Florida entre las 6 y las 8 p.m. Con el interés de comprar un equipo que única y exclusivamente se encontraba en este lugar, por sus características y aprovechando la ubicación geográfica muy cerca de mi casa, me dirijo a Denis Florestant, consultante de ventas y magnifica persona, para realizar la aplicación, la cual solicita unos datos adicionales, realizando desde la tienda la llamada al número de nuevas cuentas personales 1 888 654 0278, y al hablar con un PRIMER REPRESENTANTE me confirma la aprobación de un crédito de $1000.00 y me asegura que podía realizar la compra en el momento, presentando solo mi tarjeta de identificación, me remito entonces al mencionado consultante de ventas, para proceder al pago del equipo, cuando el introduce los datos en su computadora no aparecía ninguno de estos, por lo que se evidencia el PRIMER MALTRATO Y UNA MENTIRA, realizo una segunda llamada, esta vez el SEGUNDO REPRESENTANTE me expresa que debo esperar de 7 a 10 días y al recibir la tarjeta podría entonces realizar la compra. Por qué si mi aplicación fue hecha desde la tienda y mi crédito fue aprobado y ellos además me lo están confirmando, no puedo realizar la compra? Por qué a otras personas se les permite realizar la compra inmediatamente que fue aprobado su crédito? Este es un ejemplo claro de DISCRIMINACION. No existe una tienda en este país donde aplicas para un crédito y siendo aprobado tienes que esperar de 7 a 10 días para ejecutar una compra. Solicito hablar con un Manager del Customer Service Nacional, su nombre James, del cual espere una respuesta positiva, lógica y sus palabras textuales fueron: SI DESEAS PUEDES CANCELAR LA SOLICITUD DE CREDITO (Verificar en las grabaciones la veracidad de mis palabras) Una respuesta antiética, en contra de toda política comercial de marketing y de dirección. ACASO TENGO QUE ESPERAR SER CIUDADANO AMERICANO PARA QUE SE RESPETEN MIS DERECHOS COMO CLIENTE ? Mi agradecimiento al señor Denis Florestant, único trabajador de esta compañía que me hizo sentir cliente, a diferencia de los demás antes mencionados carentes de profesionalidad, conocimiento, actualización y que hacen ver a OFFICE DEPOT, como una compañía llena de mediocridad, falta de visión, incompetente, incoherente, anti comercial y espero que algunos de sus directivos haga cambiar mi opinión, con una respuesta convincente. Ing. ROWLAND DEL TORO

Placed order on 1/3/19. Never received item. Email confirmation from Office Depot said that I would receive my item on 1/9/19. No item by 1/10/19. I tried looking up the order on their website with all the information provided on the email. Website had no record of me, which is strange since they generated an email confirmation with this. Contacted customer service through the website on 1/10. The agent was very nice, however stated that he was surprised because the order stated (in their computer) that the delivery was delayed by the carrier, but no explanation was given. He then said that he would look into it some more and get back to me within 24 hours. On 1/11/19, I received an email from another person stating that the order was delivered on 1/10, maybe I didn't see it. I replied to the email stating that no, it was never delivered and it is a huge blue recycle bin, full size, there is no way I would have missed it, nor are we issued them by our trash company, so if anyone on the block had it, I would have noticed. Filed a PayPal claim against Office Depot on 1/18. Finally the recycle bin was miraculously found and delivered on 1/22/19. It was scratched up on the lid and had about 15 stickers all over it, including my order receipt glued completely over the recycle symbol on the front of the can! Nineteen days to deliver a damaged item. Amazing. I have never had such poor service in my life. Wish I could leave zero stars. You could not pay me to shop here.

Absolutely the worst experience with this company! I placed an order for some envelopes and cancelled it after 10 mins because I ordered the wrong ones. They shipped the order anyway (the next day) and the driver would not allow me to refuse delivery. Now they are saying that someone will collect so that I can have a refund, but I have waited 4 times for the driver now and they have never showed up. They claim that he tried to call my mobile, which is a lie. I'm not even sure they arranged to collect ever to be honest. Horrendous customer service and a terrible experience!!!

if i can give negative 5 star i would. Ordered a conference table and was never delivered. Claim table was delivered and requested who signed it and wanted proof. Couldn't provide one. Called so many time to only get the same run around. Claimed to had sent out a replacement and that didn't arrive either. Told me the table will be delivered between 8-5 yesterday. Call after 5 and waited another 2 hours and shocking no delivery. They had no way of reaching the driver and also told them to have the driver call me. Again nothing, shocking. One day to a presentation and no conference table. How embarrassing, and leaving me one day to find a table. No call back when they said they will, no email communication of update when they said they will sent one. No longer worth my time to keep talking to customer service as nothing is going to happen. I will no longer shop with office depot.

I made a purchase of $150.00 at the location 4627 S. JACK KULTGEN FREEWAY in WACO,TX 76706. My receipt is dated for 1/7/19 and the time was at 4:06pm. I had my receipt emailed. My complaint is below: During my transaction with male cashier, I stated that I needed change for $60 and I wanted to purchase my item/s for $150.00. Total of two transactions. So my method of cash payment was for the item/s in the amount of $150.00. During this payment, I reminded the cashier that I still needed change for $60.00. I requested for the cashier to give me change in $5.00 bills in the total amount of $60.00. I had 3 $20.00 bills in hand, the cashier shut the drawer and said that he could not give me change. I then, requested for a manager to assist me. The manager was a female named Ashley Anderson. She asked if she could assist me. I repeated my request for change. However, Anderson denied my request. She said once the drawer was closed. I could not get change. In review of video for my transaction, it shows th drawer is still open during the exchange of payment for my items. I also repeated that I needed change, and the cashier ignored my request. I am disappointed with this location customer service.

The absolute WORST service anyone could possibly imagine and we have a Business Account. Orders literally to not get delivered and no one does anything about it. If I can give them negative stars I would. If you are a business and need supplies - do yourself a HUGE favor and do not go with Office Depot. You'll spend more time trying to track them down. So bad!

Tried to order small and simple items online. Such a hassle from the coupon they offered to the checkout. Then when I didn’t receive the orders( they come separate) they stated I already received the complete order. Had to call customer service they finally worked it out but it was so much hassle I will not be able to deal with them again. Too many numbers to call to get an issue resolved. I tried chat, email and in the end they force you to call for their mistakes. To top off everything one email I got said there was a signature ( you don’t ever sign for these small cheap items) showed some fake UPS received and obviously it wasn’t my signature.