Office DepotReviews of officedepot.com

Bought an item online and after reading reviews, immediately cancelled it. I'm now on day 13 of waiting for them to release the hold on my money. I've chatted twice online with them, they claim that they credited me back the money, and that they emailed me, they did neither. No wonder they're failing. Amazon all the way

Since Office Depot won't let me post this review on actual cabinet I attempted to purchase, posting it here:*This is word to word what I wanted to post that they said they were unable to post due to website guidelines* **Please DO NOT purchase this product. I placed the order on 10/6/19. The estimated delivery for this was 10/11/19. Ever since the order was placed, I was periodically checking the status of the order but it kept sitting on “Processing”. That should have been my warning sign. Waited until 10/11 before reaching out to their customer service, the answer I got was that there were some issues with delivery and someone would contact me ASAP to provide an update. Waited for 3 whole days before contacting again today 10/14. Today the answer I got was there was issue processing my payment and I needed to call their payment department to fix it. The payment has already been processed on my end and I can see charge on my credit card. My main issues: a) If the issue was with payment, why didn’t anyone bother to contact me and expected me to magically figure out the problem and call their team? b) If the issue is on their side, how is it my responsibility to call them? Hence I requested my order to be cancelled, as I said to the customer service agent, I don’t have time or patience for this anymore. I was promised twice that the order would be cancelled and I would receive confirmation email in the next 4 hours. It’s been way over 8 hours with no confirmation from them and my order is sitting on limbo with expected delivery of 10/11. You know what Office Depot, keep the 50 some dollars, I am so done with this horrible service of yours. I have had better customer service from some shady websites overseas than what you are offering here. To those that are reading this, please do not bother to purchase anything from this website. I regret the day I decided to take chance on a website I had never ordered from. ** It is 10/16 and I am still waiting for my order to be cancelled. So they have both my money and the cabinet. Reading other people's review, their website order seems to be a joke! Save yourself headache and spend a bit more money and go elsewhere, this is ridiculous!

If only I could say no stars. It took over an hour to place simple order online. My shipping address was incorrect. I tied numerous times to correct it but when updated it reverted to incomplete info. I tried the chat function The first said I needed to relog in to see it had been corrected. It wasn't and of course I lost the chat. I had to go over it all again and 2nd chat sent a link for me to do it myself - which I had already tried. Again when updated it reverted to incomplete info. 3rd time chat after I had to start over explaining to them AGAIN allegedly fixed it. I have no faith the order will actually get there. NEVER AGAIN.

Ordered an item off officedepot.com that said was in stock on 9/24/19 to be delivered 10/1/19. Status of order never progressed past in process so I called customer service 3 times and am still on hold at this moment for over 30 minutes. Also texted and emailed them and they cannot tell me where my order is or the status. I could have ordered off Walmart.com for a few dollars more and already had the item. This is THE WORST service I have ever received! I would suggest not ordering from officedepot.com. Thought I'd try it one time and I am regretting it.

bought a laptop from office depot office max for black friday. it was the biggest mistake, the laptop showed tons of savings and 8th gen I7 processor. i assumed the hardware is quite robust and it's going to be an awesome laptop thats gonna run smooth for 5 yrs atleast. i purchase squaretrade insurance as well as they said that was also on deal. less than 2 yrs from the date of purchase and this laptop is already dying!! i know how to maintain my computer been using them since i was 12. i love hp laptops but this one turns out to be a piece of junk. i got no help from hp as it was covered only for 1yr under warranty. The insurance that i had paid for Squaretrade have made it worse by making me go in endless loops dealing with officemax to get a copy of receipt. I explained squaretrade, i had paid for this online and pickedup in the store which is why the receipt shows 00.0$ on it and i sent them copy of flyer that was attached on the laptop box (that i still have saved) for which they say it wouldn't work!! W.T.F!! how else am suppose to prove i purchased this laptop for 400$?

Customer service at St. Pete location was nice. The cost for sending an email because my scanner broke is literally Insanely expensive. There is no reason to charge other than a basic fee to email. No ink is used only their internet line. Won't go there again. $11.50 to email a document is insane!!!!

Worst customer service ever, I did not receive my order and after they changed the delivery on me 2 times I decided to cancel the order . They told me that my money would go back to my bank card in 3 to 5 business days ,well it’s been 7 and when I called today they said oh they didn’t actually refund my money till yesterday so now I have to wait another 3 to 5 days so I asked to speak to a manager and I was never transferred to one “ they are all busy” is what they told me so I gave them my number and was supposed to get a call back within 15 to 20 minutes GUESS WHAT ITS BEEN 6 HOURS and no call yet, I will never use Office Depot for anything ever again

What a scam retailer. Online order to be picked up at store. A corner desk and matching bookcase. Both on clearance. Both IN STOCK. Received email. Bookcase ready for pick-up. Desk unavailable. Was charged $124 for desk and bookcase. Called #800. Told them I wish to cancel since entire order cannot be filled. I was told they have to ESCALLATE my cancellation since I do not want to pick up the available bookcase which is waiting for me. How ridiculous. They screw up the order. Their inventory is flawed. They charge my account for items they cannot supply. And then they make me feel as if I am the problem. Now I have to wait for them to process my cancellation and send me an appropriate email. And I have to wait for my money to be refunded. What a joke. SCAMMERS! First and last order from OfficeMax or Office Depot.