Office DepotReviews of officedepot.com

I had an order returned for pickup on January 20th. After countless emails and phone calls I've gotten nowhere. I haven't received my refund yet. Yesterday they said it processed on their end. My bank knows nothing about this and I still haven't got my refund. Terrible customer service.

Worst stationery Company I have ever come across. The accounts are very rude and very unhelpful!

Just shocked at how little the employees cared on Creedmoor Rd in Raleigh, NC. Honestly, had a simple but expensive copying job. Told me that no way to get to it today....just way too busy....just too far behind....could’ve put it in a copier and been done. FedEx store 100yds away took less than 5 minutes and took my $130. Disappointed, but I know where to go now!

Terrible experience at the Austin Texas 5th street store. Placed a $1,000 OCR order. Waited four weeks. Waited 30 more minutes in line to pick up the order. Received PDF files instead. After being placed on hold and disconnected three times, finally talked with a manager and received a full refund. Just terrible, inattentive, poorly trained people all around. OD won't be around much longer.

So I ordered some items, when they arrived they weren't what was described, so I call customer care to do a return. Seemed pretty simple, told me to leave the (2 very large) packages on my porch for pickup on day 1 (I'll call it) So I leave packages, nobody came for them. I contact them again, I get told the drivers were busy, they'll come tomorrow so leave them out again. So, day 2 I leave them outside, nobody comes! Now we're onto day 3, left out again, nobody came... these folks send me a survey about my experience, to which I respond letting them know just how I feel about their shenanigans, explaining that if a thief would see multiple boxes sitting outside for days on end, they'd assume my house was empty and what if my home became a target, because of these shenanigans? I get ANOTHER pickup date, which is this upcoming Monday, "guaranteed" and IT'S A HOLIDAY, so I know it'll be another lie/ excuse why they didn't show up! I specifically ordered online because of convenience, and now I'll have to drive to a location to return my items, and get refunded, because apparently they do not care when they owe you money! This is ridiculous, and I'll surely be letting others know about the customer service, on top of the item not being what was described in the first place.

HORRIBLE Customer Service. I ordered a file cabinet on Dec 21st and was told it was in stock and would be shipped the next day. Received notification that shipment was delayed and I should receive it on Jan 6th. No File Cabinet. Called and was told I would definitely receive it on Jan 8th. No File Cabinet. Called again and was told that it was out of stock and never shipped at all but they would ship another asap. NO FILE CABINET. Received a phone call from someone who spoke broken English who said that they were refunding my money because the file cabinet was out of stock and I would have to reorder. Called on Jan 13th and was told that I could order a new one but I still haven't received my refund on the first one so I told them to just apply that to the new one. They said the refund had already been processed so they couldn't do that. Jan 17th and I still don't have my money or file cabinet. I called again and was told that it wasn't even processed until yesterday. HORRIBLE CUSTOMER SERVICE. I tried to post this same review on Office Depot website but was told that they wouldn't post it.....guess they only want positive reviews.

A fuir !!!! Pire service client avec qui je n'ai jamais eu à faire. 8 mois pour vous envoyer des avoirs, suite à des commandes qu'ils ont eux même passé, sans même nous consulter. Du jamais vu ! Je déconseille fortement.

Terrible customer service. Nobody is on the same page or knows the policies of their company. They say one thing and mean something else. They act nice but are actually quite dismissive and want to get you off the phone as soon as they can. If I didn't take my own initiative, I would've been out an extra $275. They told me things that weren't accurate. I will NEVER buy anything from office depot again nor will I EVER recommend it to anyone.