Office DepotReviews of officedepot.com

Office Depot is my new official WORST place to shop online. Amidst the COVID, I decided it would be safer to order an item online than to go to the store. I buy all kinds of things online and have never once had an issue with Amazon, EBay etc... But wow... On APRIL 26th 2020, I placed an order for a desk and hutch. Desk was on backorder, but for the price I was willing to wait. The hutch was delivered to my door with no issue, but my order rang up completed for the next several weeks. I monitored it often and was disappointed to find out I would not have my desk by the end of the school year (I'm a teacher). FINALLY, I get an order confirmation... this week, in fact. Estimated Delivery Date? Wednesday! Sweet. Wednesday morning, I get a Shipping Confirmation. But I got a Shipment Exception notification at 10:00 AM while I was at work... and received another a few hours later. No big, I could wait till tomorrow (which is what the email said would happen). Another Shipment Exception email for me on Thursday, so I called the 800 number... figured I might get some help. She clicked a couple keys, kept me on hold for a while, and then said it'd be expected June 8th. WAIT WHAT? After a half hour on the phone with the 800, nothing is amounted because I didn't get the desk on Thursday either. On Friday, today, I checked again... sure enough, about 1:30 they sent me the same damn thing. Called the store, was left on hold for 20 minutes before it disconnected on their end... probably forgot about me if I had to guess. Called them back an hour later, spoke to who I believe was the manager and said that the best thing I could do was cancel my order and reorder it. Seriously? After over a month, THAT'S the best you got. How about you call the goddamn driver and have him bring it to my door while I'm NOT at work? How about the driver drop it off on my porch (LIKE I REQUESTED) and call me when it's there (that's what they did with the hutch)? If I cancel this order, I'm not going to reorder ANYTHING. I'm not planning on buying anything from here any time in the foreseeable future. Nor do I recommend anyone else to do it. I'm a patient guy (I waited over a month for an item), but enough is enough.

Office Depot on Jefferson Davis Highway smells horrible, the customer service is horrible, lazy, careless , rude incompetent employees.

Office Depot customer service is nonexistent. I placed an order a month ago and they can’t be bothered to ship it. I have contacted them a dozen times and gotten the runaround. I asked them four times to cancel my order and they refuse do I will have to file a chargeback. Don’t waste your time with Office Depot. Hopefully all of their stores close like our local Office Max has.

Don't buy anything from Office Deport. I bought a laptop and returned it and it has been a month I can't get my money back. They lie all the time and say different things each time I speak to them. Very disappointed.

Package arrived empty, with no item inside. More than a week has passed and I didn't hear back from them. Feel scammed at the moment. Order 491519637-00

Really disappointed about a female employee's attitude at the store in Lexington, KY (3220 Nicholasville Rd). She was the only one in the store not wearing a mask. When I asked where her mask was, she replied "I'm not wearing one." It's a shame that someone is willing to put others at risk just to make a political statement.

They email me stating free next business day delivery, I buy three folding tables at 8:00 am on Thursday for Friday delivery, Friday I call Office Depot, where’s my tables? They say in transit delivery Monday, I say cancel the order, I needed them for Mother’s Day May 10th, say can’t do that I need to refuse at delivery, I did on Tuesday the 12th, today is 5/23/20 they still have my money!!!! Never use Office Depot for anything EVER AGAIN!

I watched Kathy humiliate a customer in office Depot in Pace FloridaI really don't think she needs to be employed there and what she did was horrible she was saying things that were not professional and acting like she had a personal vendetta against this person all of a sudden and was saying that she's not accepting any emails as proof of an SPC number from a corporate office of office Depot she wants an actual card the person said she was there every day and had requested a card but have not received it yet and Kathy said will how many times am I going to have to tell you in a threatening manner to her and the mom with the two kids just paid and left, but she didn't stop there she went on and on about it humiliating that woman in front of the other 10 customers that we're still in the store and I was standing there wondering why is she being so horrible to that person and working for office Depot and it was more than just a bad mood.