Office DepotReviews of officedepot.com

Recently ordered a WorkPro vertical 4-drawer filing cabinet at the Office Depot #495 off 17711 Tomball Highway and FM 1960. Rude employee. Asked for curbside pickup. Krystal says no curbside for large expensive items. Had to go in the store to sign for the item. Told Krystal that I will be in my car outside the store. Had to go inside again to sign the invoice. No curbside. Krystal's name badge was upside down. No one asked for my ID for verification. Where is the logic that no curbside for large items and did not verify ID? Website says curbside pick up. Even in my receipt. Will not recommend this store.

OMG!! I should have read the reviews before ordering a TV from Office Depot, then I would have known that poor customer service is the norm. I ordered a tv on 6/3 The money appeared back in my account on 6/9 without notice. I called customer service and was told that the TV was out of stock. So I purchased a TV from another company. On 6/24, I found my bank account overdrawn. Office Depot went back into my account on the 24th and stole the money back. I have spoken to customer service almost every day since the 24th. I have been given the run-a-round from service reps as well as supervisors, without any success. To date, 7/9 my issue remains unresolved. I am a disabled vet. Every penny of my money is accounted for every month. This situation has really caused me a hardship. This is by far the worst customer service I have ever experienced. *** BEWARE***

This is by far the worst experience I have ever had. I order a desk and filing cabinet for. Over 500 dollars and they got the shipping address wrong so I Went back in to change my address they charged my card twice. After that my desk and filing cabinet was suppose to be here July 6 but nothing came so I called and they told me everything will be here the next day what about the filing cabinet came by freight and I had to pick it up at dollar general and the desk never came on top of that my money they took out my account was not refunded now the canceled my order for the desk and want to refund me the money. SMH DISAPPOINTED

I called initially to ask why it said my $138 item had been delivered when it had not been, and the employee was unable to give me a real response, just that I would be called back in a few days. I called a day later to ask a question about a different product that had been delivered but was missing a piece and I stayed on hold for 50 minutes before I gave up. I don’t think it was the employees fault but I think Office Depot really under hires, and probably pays their employees too little, so the customer service ends up very poor. I would not ever buy from them again, the price looks appealing but is misleading. Buy from another furniture store.

First, let me say that places like Office Depot/Max are chasing away customers like me and apparently many others that gave 1-star reviews. In my opinion, with competitors like Amazon Prime and Walmart Office Depot does not have a wise return policy. I have a chair that broke after the 14 day return policy. I'm going through a hassle trying to get a refund. We will get through this like I have all the other stores that do not put the customer first, however, it leads me back to Amazon Prime where the refund is guaranteed without hesitation and drama. I bought this for my son and it seems all too often we are not satisfied with the customer service at other retailers and end up going back to Amazon Prime. The CEO of Office Depot and other stores that are not customer-friendly could learn a lot from these companies that are billion and trillion dollar companies. I see, the worth of Office Depot falls far behind Amazon and Walmart.....Just sayin!!!!

Bought two ink HP compatible cartridges, one b&w and one colour. The b&w cartridge doesn't work and they won't replace it.

I called on June 8, 2020, after my Tech Service was automatically renewed, to cancel the tech service subscription and get a refund. It is now July 6, 2020 and I have not received the refund. I am currently on hold with someone? who assures me she will get this taken care of right away. This is the 5th customer service person who has assured me they will take care of it. I am dumbfounded by their inability to take care of this issue!!!!!!!! I was just advised that she has sent a direct message to tech services and it will be 7-10 days before I receive my refund. I asked for a supervisor. We'll see.

The Office Depot in Pearland is NOT clean. They do not sanitize even if the customer requests it before paying. 2 Managers were rude to me and the cashier did not have paper towels or disinfectant. When he finally found it, he did not know how to clean properly. CUSTOMERS ARE NOT REQUIRED TO WEAR MASKS. AVOID THIS STORE! It is not worth getting sick with COVID. Management does not care.