Office DepotReviews of officedepot.com

Office Depot in their grand departure from reality insists that items delivered in the past, MUST be picked up in store-I needed a chair mat they are the only ones who have it, and it's been delivered twice before to my residence. This time they insisted I drive many miles, go into a store (which these days is life threatening) and pick it up-this mat rolls up, and is very easy to ship. I offered to pay the freight-they still refused and blamed on their warehouse-who in turn blames it on customer service-if they can't come through for their customers during the planet's worst crisis in a hundred years-when will they? Despicable, and when I mentioned I am a writer and would post this-they seemed very unconcerned-this is in its own small way truly atrocious-they don't deserve their title or to be in business at all. I predict the power of Staples will overwhelm them-perhaps this is the first of many signs of their true apathy-Stay Well All...

I canceled my subscription and account in January of 2020. I kept the email stating so. Subsequently, I have had two charges in April and July. I have been calling, emailing, everything. I once again today had to put in more claims. Angst and frustration!!!

Extremely disappointed! I ordered ink and it was supposed to be a curb pick up. The item never arrived. I got an email saying that the item was shipped! Weird because I was supposed to pick it up right way. But assuming it was going to be shipped to the store I never complained. I guess it was shipped to a non existent address. I called to report it they told me I was going to get refunded but it never happened. I already opened like 2 cases called like 10 times. Supposedly I am going to receive a check on the mail it’s been over a month and nothing. First time I order with them online and it will be the last. I am still trying to work things out with them but I guess it will be easier to get a lawyer.

I bought a product that I never received. I paid by card, asked for refund, and the request was declined. Never buy there; they are scams

What an absolute disaster, I will NEVER use Office Depot/Office Max in the future. I'm quickly becoming an Amazon and Staples disciple. Everything that could go wrong, did go wrong. To begin; I ordered a Sauder desk online and was advised of shipment and receipt of the product by Wednesday, July 29th, 2020 between 8:30AM and 5:30PM. I called and scheduled an appointment with your recommended assembler, Apollo for Thursday morning, July 30th, 2020. When it got close to 5:30PM on the 29th I called your customer service department (a false moniker if I ever heard one) and was told delivery would now be at 9PM. No phone call advising me of the delay, no email although you had both as I WAS a Reward member. 9PM rolls around, no delivery, of course, and there wasn’t a phone call or email. So, I call “customer service” again and was promised delivery Thursday morning, July 29th. It begins getting late on Thursday morning and, lo and behold, no delivery, no phone call, no email. So, once again, on the phone and on hold for quite some time. I have now missed TWO DAYS of work as a result of this fiasco of a transaction. Now I’m told it was NOT on the truck and Office Depot/Office Max didn’t know when I would actually receive my, paid for desk. I reschedule Apollo and head to a local Office Depot/Office Max to pickup a replacement desk that they happen to have in stock, 15 minutes from my location. I am told I need to purchase the new desk and that the online discount doesn’t apply; I am alsoresponsible for cancellation of the online order. I call your department that handles cancellations, and refunds and am told that they CANNOT cancel as my desk is out for delivery!!!! Amazing!!! However, I have already purchased the replacement as I have lost all faith in the abilities of Office Depot/Office Max to find their own heads at this juncture. I am told to reject the other desk “when” it arrives. Again, to beat a VERY dead horse, no phone calls, no emails, surprise! So, I get to my location as my online desk is being delivered; I now am the proud owner of two desks, however brief. I reject the order, file a complaint with Office Depot/Office Max and am told I will receive a return call WITHIN 24 hours. Are you prepared by now for this? No phone call, of course. The delivery driver suggests that I call Office Depot/Office Max after ten minutes to verify the rejection and refund. I am told the product is shown as received, not rejected! I am so completely disgusted with this entire purchase and will notify anyone and everyone within earshot, on social media and all available review sites of your absolute disregard for your customers. I am also in the process of exercising whatever remedies are available to me to recover the cost of the desk and the. now three days of lost work. Big box retailers are becoming dinosaurs, if your handling of my problem is indicative of your method of doing business your demise should not be unexpected. Martin Pulley, CEO, Promotions & Partners.

I purchased hand sanitizer July 24 called on July 29 2020 to see status because they should be delivered next business day they told me didn't know what happened to order but they could reorder she said would refund me my money not whole amount minus shipping and I could pay again before I even got refund then they sent me a email saying I refuse order a lie and was sending me $38.8 and I payed $50.74 thats a scam

OMG!!! Where do I start? On Monday, July 27, 2020, I blithely purchased a printer, a desk, 2 trash cans, and I gallon of disinfectant from O.D. Today, Thursday, July 30, 2020, I just happened to open the emails from them concerning their deliveries of these items. All shipped separately for some reason. That was when - OMG! - the soup hit the fan! They were being shipped to my old address where I had not lived in 2 years, in another city! Why they were shipping there I do not know. I had changed the billing and shipping info on my account ages ago and had placed and received several small orders preceding this one. I was literally on the phone for HOURS with customer service (who were apologetic and kind, FYI) in order to straighten this out. It was a lot of stress and, in my opinion TOTALLY unwarranted. Looking back into my account info, the correct address for billing and shipping were there. Why they would randomly send to my old address which is different from my billing, I cannot figure out and neither could customer service. I will NEVER shop with Office Depot again - EVER!!!

Office Depot has gotten worse and worse over the last several years. We order our office supplies online and the orders are often not correct, delivered damaged or have omitted an item. I will not be using Office Depot any further.