Office DepotReviews of officedepot.com

With the kids being required to do online learning from home, a new computer seemed like a good idea. I placed my order for computer parts (mother board, RAM, CPU, hard drive) on Dec. 19th. I place an order on Staples' website the same day. The staples order was delivered in 3 days; but office depot only sent the hard drive before 2020 was over. On Jan. 5th, I called OD customer service, to inquire the status. After correcting their incorrectly entered PO#, I was transferred to the "National" department. After having been put on hold multiple times, I was finally given a tracking number. Upon viewing the tracking information, I see that the shipping label had only been produced while I was on the phone with them. I am still waiting for the package to be delivered from CA to ID, and my new computer is still waiting to be assembled on this end. I figured even with the holidays the whole thing would take less than 2 weeks; almost 3 now. Limited selection, poor handling of orders, lame customer service on the phone and long delays for product delivery, are all reasons I will shop elsewhere going forward. --Update March 2021: After contacting OD multiple times (Jan 27, Feb 1, Feb 24, Mar 1), and having been given different dates of delivery, usually 2-3 weeks more per call, some of my order was fulfilled but not all. Their website has been recently updated with out-of-stock, but still showed my CPU in stock until late February. Each time I spoke to them, their response was 2-3 weeks out. They claimed vendor supply issues, but had they been honest with me to begin with and if their website reflected actual inventory levels, I would have ordered from another vendor months ago. Amazon promised 2 days for delivery on same and similar CPU, with dozens of part options and hundreds of vendors.

I purchased an item on November 20th, that I still have not received. (It was supposed to be delivered on November 23rd.) On November 23rd and December 24th, they said they would refund my money. I have written evidence to suppo Here it is January 6, 2021, and still no refund. I'm really mad and disappointed in how they can't get this resolved after several phone calls from me. I'm due a refund and this experience is making me not want to ever order from them again.

I absolutely hate going to Office Depot. If I have packages to drop off (usps & fedex) I will stop to make one stop instead of two. Every single time I drop something off it take 30 minutes, they are the slowest people ever!

I just had the worst experience in purchasing anything in my entire adult life and I'm 69 years old. I was told my order was out for delivery on 12/30/2020 and I was told it would arrive by 5 pm and later I was told it would still arrive by 9 pm. The furniture never arrived. I was told it would arrive the next day & it did not arrive. I then was told it would arrive on 01/04/2021 and it still did not arrive. It did arrive on 01/05/2021 at 3:40 pm. I was told by the contractor the boxes could only be left on the front porch or garage, but the contractor that assembles the furniture for Office Depot wants them in the room where they will be assembled. These boxes were too heavy for me to move on my own. If I had known I would receive the absolute worst service I could imagine, I would not have purchased your furniture, and being told that I had to move the boxes was more than I could tolerate. Fortunately for me, the delivery person was kind enough to put them in the room where they are to be assembled. Please do not use the corona-virus as an excuse. The communication has been horrific with the vendor used for customer service except for the supervisor, May, that took over my delivery issue and got it handled. Previous to her, I had been lied to by a front line person and hung up on by what was told to me to be a supervisor. This model of business is not sustainable in my opinion and to be sure, I will NEVER order anything from Office Depot again. Extremely, disappointed!!!!!

I will not and hope that others do NOT order anything from the store. I went in to office depot to get a desk only reason I went to the store is to see the size of the desk they did not have it in stock but the lady said she could order it and the chair I wanted and it would be delivered at the same time. Well I received the chair as was told by the driver they would bring the desk back the next day but, I never received it the next day so I called customer service and they said it was marked delivered I said ma'am if it was delivered I would not be calling you! She said she would make a "ticket" and have someone contact me within 24 hours well guess what that never happened! Then I went to the store and was treated as if i was criminal like I was trying to steal the desk- I ask if i could just get the one on the floor that was for sale that day she told me no "they do not sale off the floor" sometimes I think exception should be made... anyway I ask if they had any other desk in or close to same price maybe they could work with me on and of course no they didnt have a one in stock so convenient.. I then ask to speak to a manager (area, district manager) and just so happened her or she was on vacation hmmm so needless to say what should have been a simple deliver turned into a nightmare and nobody to help or they say they are not available... simple fact just don't order from office depot they will misplace the stuff and make you sound like the person at fault.. they dont deserve a star....

Like the other reviewers stated, they lie about expected delivery dates, AND they misplace packages, AND they refuse to allow you to cancel your order AFTER they notify you that your delivery date is going to be three weeks later— oh, and their returns policy only allows 14 days for furniture. Chat help is pointless, as they have no clue. Third party shippers are incompetent. DO NOT order from them online. I will call my bank and file an FTC complaint this Monday if I get no satisfaction from them.

Order fulfillment is very poor using Office Depot's website. It feels like every time I order from Office Depot I have to coddle them to complete my order. One customer support agent blatantly lied to me about my order, saying that I would receive it today even though the item was not even in transit according to the tracking details (and of course I didn't receive the item on the day promised by the agent). The entire customer experience at OfficeDepot.com is awful. The in-store experience at Office Depot is actually good. If you are ordering online, just stick with Amazon and do yourself a big favor by avoiding OfficeDepot.com.

I ordered a UPS (battery backup) on sale and it was schedule for delivery 2 days later. It did not come and I got a message to check order status on line for updated information. It was never updated. I checked with on line chat over the next few days with no useful information. I called and got a very sweet lady who gave me a UPS tracking number and $10 refund for my troubles. Then they called me back, canceled my order, refunded most of the rest of my funds (not all) and reordered at my original sales price (no longer getting the $10 refund). I asked for a supervisor who promised to fix the math and give me a full refund and an apology. He did not fix the math. I had to go back onto live chat and help her do the math 3 times and I finally got my $0.78 cents back. Run down. They take an order and don't deliver Online chat does nothing to help Calling customer service leaves me satisficed They call me back to make me pissed off and not even make me whole On line chat takes me 3 tries to help them do math to make me whole again. Seriously, this is seriously my worst customer service experience.