Office DepotReviews of officedepot.com

Terrible terrible terrible doing business with you! First you say that you have an item that you don't have in stock. Then you change the delivery date in at least 10 days. I ask for a refund. You say you'll contact me, you either don't contact me or contact me with different information than I asked. You make me come to the chat 4 times and lose my time to ask about my refund, which is something basic. When I am in the chat, even if it's supposed to be a human agent, I feel like I am talking to a robot which does not answer my questions. No wonder you are losing market to Staples/Amazon!!

Seriously unbelievably bad experience. I see that another poor customer is in my position too - I ordered a GPU for my computer about a month ago and my card was *charged* for it. I ask for shipping confirmation only to find out...the item was never in stock! They listed in in stock, without actually ever having had the item, and without any real idea of even when the item might be back in stock! My god, it feels like I've been defrauded. I'd rather cough up the extra $100 and buy it from a site like Newegg instead. I wish I could give them a negative review. Office Depot is terrible.

So I’ve ordered a gpu for my computer about a month ago. Never got an email about the shipment, and the status still says processing. Office Depot is absolutely horrible and their customer service is atrocious. Never doing business with them again.

If I could give a negative number I would. I placed an order for a copier on Monday online and it stated if I purchased toner I would get a $20 credit on my order total at check-out. Never happened. It was in bold RED SCRIPT ON TOP OF PAGE ON THE ONLINE ORDER AREA. Got on chat--salesperson said yes didn't know why it didn't work but she would cancel my order and resubmit and get me the discount. Great right==Wrong!!! She sent up my new order I was billed twice for everything and told that I would not be issued credit for 7 days. The order total was 1285.00 and it's tied up my money for over a week. Here it is Thursday midday and I still do not have the printer that I was promised delivery on Tuesday. I have called multiple times only to be told by agents that the tracking number is the order number. Wrong-- even I know what a tracking number is. It is never the same number as your order number. I have spent at least 2-3 hours tracking this printer and the agents are not very bright. Is everybody out there smoking wacky weed? What is wrong with our workforce today. This is the last and only time I will do business with this outfit. i never experienced this with Staples or Amazon. You guys better take Staples offer and run. YOU NEED MAJOR HELP!!!!

I ordered a desk on 12/5/20 with a delivery date of 12/9/20. The order was late so I called customer service to check on the status. There was an issue with the manufacturer sending the order so my initial order was canceled and then a new order was placed. The order that was canceled was supposed to be refunded but they denied the refund showing that the order was out for delivery. So I paid twice for one desk. After more calls to customer service, I FINALLY got refunded for the canceled order. My new order was to be delivered on 12/16/20 and it was but the problem was that the desk came in two boxes and they shipped me two 'Box 1 of 2'. So now I have the same half of the desk sitting in my house. I have called customer service MULTIPLE times to get them to understand what has happened because they show that the order was delivered. I finally got someone to understand the issue and they sent someone to do the exchange but the person that showed up at my door did NOT have box 2 and couldn't pick up box 1 because it wasn't communicated to them how big the box was so he left. Today is 1/13/21 and I still don't have the desk and I still don't have a resolution. DO NOT ORDER FROM OFFICE DEPOT!!!

Had someone else’s package delivered to me by mistake. Spent some time on the phone with “customer service”, providing them with any information they requested, only to be told to call another division, give them all the same information, all to correct a problem they caused. They should not be delegating work off on random people to fix their mistakes. They even tried to get me to drive the oversized item to one of their stores at no cost to them! TL;DR I’m not being paid to be Office Depot customer service and fix their customer’s issues.

Update 2: the sage continues! I got an email about a "cancelled credit" from OD today and turns out, the second agent was wrong. Yup, she cancelled my shipment but also cancelled the credit the first agent issued. WtheF?!!! Can these people be more incompetent? When I called back, the third agent explained the situation and said that the only option is to send me a mail check because I used PayPal. It's the most ridiculous thing I've ever heard. Refund by mail check to paypal!!! I just about lost it and insisted that a mail check is unacceptable because USPS is sh!t. The agent talked to her supervisor or whatever and finally said yes they could refund me back to paypal. Yeah, so here is the gist: 1) don't buy from OD, ever, and 2) don't use PayPal for anything that may involve refund, esp. with shady companies like OD. Seriously. How does a company like OD still exist is beyond me. I called again and talked to a third person, and she told me the credit is there, but it's "under review". It needs to "approved" by their credit team before it goes back to my acct in 7-10 biz days. Everybody tells me a different story and screws up in a different way. Update 1: so I read the reviews on the shipping company, TForce, and got increasingly nervous. TF has a 1.0 review score on Google and every review is about it not delivering or delivering damaged package. I just can't deal with 1) waiting forever, or 2) returning furniture myself when I realize the package has been damaged, so I called OD to cancel my order. The agent sent me a refund confirmation. Oh guess what! She didn't tell the shipping company to return shipment back to the warehouse. If I had not called OD a second time, TF "might" deliver something I no longer want and I may have to take it to a shipper to return it myself, since TF might just drop it off and I am stuck with it! What kind of agent is that?! Stunning! Luckily I had the wits to call TF to return shipment and TF told me that they never got the update from OD (because the agent never initiated a return!). I called OD a second time (a 5th or 6th time in total) and this agent initiated the return. Oh but there is more! Turns out OD doesn't have its own inventory! The agent is sending the cancellation to the "vendor" and the "vendor" (furniture manufacturer or wholesaler I guess) is the one that will refund me. How F-ed up is that? They are nothing but a middle-man so I am not dealing with just one nightmare but two! So I have to wait 24-48 hours for the vendor to send me a refund confirmation, and 10 biz days to get my money back. I will update when I actually get my money back. It'll be a saga I am sure. Again, AVOID AT ALL COST! If you are in the store and just buying printer paper no problem. But if you are buying anything expensive or bulky, think twice. And NEVER order from them ONLINE. NEVER. Original review: Shipping is a nightmare. The package has been delayed twice with the "exception -- ran out of time" status with no real delivery date available. Called delivery company and no guarantee it will be delivered tomorrow (just said they would send an email to dispatch). Called OfficeDepot itself and no help either. Will it be delivered tomorrow, next week, next year? Ridiculous. Don't ever use their online service, ever.

Bought a desk, hutch,and printer stand online. order went through, completed. Then I got an email saying the desk was back ordered for a few weeks. Why in the hell will you let an order go through if it's back ordered? and of course there is nothing they can do so now I'm just going to sit here with a matching hutch and printer stand and no desk to do my work on for an extra two weeks. had it been back ordered from the kit, I would have chose a different color or model potentially. Now I'm just screwed for a few weeks.Got an updated estimated delivery date of Jan 11th. I spoke with a customer service representative who told me the item would not even be back in stock until the 12th through the 19th. How can the estimated delivery day be the 11th then? I know how, they lie and tell you a few days earlier to try to keep you happy, and it doesn't work. They are "sorry" but offer no recompense. Shop elsewhere, where they actually care about the people they do business with daily. Oh yeah, it was my 1st big purchase from them...$730. Great business model.