Office DepotReviews of officedepot.com

I ordered an office chair from the website - it was a Serta brand, beige fabric modern style manager chair. What was delivered to me was a basic vinyl (looks like leather but isn't) black chair from La-Z-Boy. I didn't want this item, and I had no idea of the pricing difference or anything. The box that arrived was also very damaged. I called, emailed and Live Chatted with Customer Service over several days after that delivery - I will try to summarize the terrible saga: - I was initially told that I had no recourse for a return as the item was shipped directly from the vendor. - I insisted on escalating the issue, and was eventually told that I could return the item, but would have to wait on any refund or credit, until 7-10 business days after the warehouse received the item. - As this was the only solution being offered, I accepted and was informed that a pick up of the item was scheduled for 6/4 between 830AM and 5PM. I waited all day and no one came. -I contacted customer service once again that evening, and was told that they had no record of the pick up being scheduled, then when I relayed the email confirmation I received, they suddenly noted that the pick up had been rescheduled. But as they not work on the weekends, it had been rescheduled for Monday 6/7 - On 6/7 I once again waited all day, no one came. Called customer service again, and was immediately told that the pick up was rescheduled for the next day - but again I was not notified... For this inconvenience I was offered a $20 credit (which by this time I still am out $211 I spent on the chair) - On 6/8 the item was finally picked up - BUT after the pick-up I received an email telling me that the pick-up has been rescheduled to 6/9. It is obvious that there's no real communication across departments even on the same case and order. I have gone ahead and filed a fraud dispute with my credit card company in an attempt to ensure that I do get my money back. I have written two complaint/reviews so far highlighting all these issues, and both have been moderated off the actual website. The lesson here is DO NOT ORDER ONLINE.

DO NOT SHOP HERE! JUST DON'T! If I could give negative stars I would. This has been the absolute worst online shopping experience. I ordered a tempered glass chair mat in March. This entire time I got emails stating it was back-ordered. I thought, no big deal, I can wait. At some point between March and June, I considered canceling the order, but that appeared to not be an option since the links sent me to nowhere. Then I get an email on June 3rd saying it shipped and was arriving June 4th. June 4th comes and nothing. Then I get an email that evening saying the item was not on the truck. Okaaaay???? And that it would be arriving at the updated ETA (which still said June 4th). I tried reaching out via text, but it's just a bot with no actual capability to help. I tried the live chat option on the website, but after filling out the form and clicking the button that is supposed to connect me with an agent, it sends me to the website homepage. I then call to speak to a representative and they basically read off the info that I already have in the email. I'm told it should arrive in 3-5 business days, but was I going to be informed of this? It should not be this difficult to get some kind of update. I'm not even certain this new info is even accurate since I had to correct some of the info the rep was giving me.

If I could, I'd give it a zero. I ordered office furniture online and received an email with the expected delivery date. I'm thinking yay! Furniture is coming. Waiting an entire day for it to be delivered, only to find out after I called customer service that the order was placed on hold and canceled. What? The customer service rep was nice and said they will refund me the money and we can place the order again, plus they'll throw in a discount. I'm thinking, okay, I'll be patient. I got the discount, so why not? The delivery day approaches, and crickets. No delivery truck or the man himself. I call customer service, they say it's on its way. It will be delivered the next day. The next day comes, I cancel all my plans and wait patiently, only to see no one, more crickets. I go to the nearby office depot to confirm they have my order and that I'm at least not getting scammed as I am still waiting for the refund for my first order. They confirm it's not a scam. They are waiting for the Courier-Express to update their systems and recommend I stay patient. Challenge accepted. Few more days pass as I wait patiently for the delivery guy...only to hear more crickets. I call again, they say the driver called and knocked on my door three times the past three days and did not want to leave the furniture outside my door. I was shocked to hear this information as again, I was home waiting all of these days and no truck or a knock passed through my place. Imagine waiting from 8 - 6 pm at home, patiently for a whole week, and only running your errands after 6 pm because you did not want to miss the delivery guy? The service is awful. They tell you one thing and do not deliver on anything they say they will do. There is no guarantee. I have yet to receive the refund from my first purchase and it has been more than 6 days already. I think the reason why the CEO is making millions is that he is legally scamming his customers. I am telling every living breathing being to stay away from Office Depot. What a terrible experience and I feel bad for all of the employees who have to represent this company because even they don't know what the hell is going on. They almost convinced me to order online the third time and forced me to buy the color I did not want, promised they'll give me a discount on it then could not deliver as it was already on sale...The third time is a charm...this is a sign not to BUY at all! I rather buy regular priced furniture in person and carry it myself at this point than wait for the imaginary delivery driver who claims they were at my place when they were not. Office depot sucks. Carrier-express sucks. Avoid both at all costs, unless you want to experience hell first hand, then do as you wish.

Re customer account 2777459 invoice 830881. Office Depot's solicitor have sent a debt collection letter for an order placed and paid for on the internet in February 2021. I have called OD to try to understand what has happened to resolve this but customer services were unhelpful. I called the debt collectors and they insisted that I pay the invoice. I have been backed into a corner of being forced to pay for something we always order and pay for online at the time of ordering (I place several orders every month). I would like OD to to contact me to resolve this immediately. Updated 04.06.21 Just to add I am still awaiting Office Depot to contact me to resolve this. Also no response to my emails. Very unprofessional company.

My service at office depot was fine however the office depot I went to is still is enforcing the mask rule vaccinated or not. I have been vaccinated for the covid virus and the cdc has approved not wearing a mask in public areas inside and out. I feel your company is impeding on all people rights who have been vaccinated just so your employees are safe. Companies like yours is the reason the world will not move forward from this virus. You really should let people choose whether they want to wear a mask and let the vaccinated people go without if they choose. I will not be using your services anymore until your policy changes.

Purchased a camera online. Item shipped was not what I ordered. Return was a nightmare. First I was supposed to print a return label and take it to shipper myself. They never sent a label. 3 calls and 4 days later, I was told they would send someone to pick it up. They were to have a return slip I and they would sign. Guy who showed up had nothing and knew nothing other then he was sent to pick something up. I had him write order number down and sign receipt and I videoed the exchange. 2 days later, return was still not showing in my account. 3 more calls, 3 times ( 7 more days) they acknowledged they had received the return and I would have refund within 2 days. Never happened. Filed complaint with credit card company and the credit card gave me a refund when office depot failed to reply to them. Office depot never contacted me, did the follow up calls they promised or put the return in my online account. They just lost a very long term customer.

First off, I acknowledge that we are in a rough time where chip shortage is a serious issue for most companies. After spending months trying to purchase a video card for my gaming computer, I finally was able to "purchase" one on the Office Depot website. After getting the GPU in my cart and going through the process of adding payment information, I got a confirmation of my order. Super exciting stuff. Except then, I realized that my order said that the product was on back order. I thought, boo, that sucks, that's just my luck. After some research, I found that that's not just my luck at all. It seems as if there is an entire few web pages full of people complaining that they all have been waiting months in the same position after finally being able to get one in the cart and setting up payment information, finding that it states that it is in backorder. Not only that, most people have claimed that the moment that they contact Office Depot to figure out what's going on, they are told that the product has been discontinued and the order is canceled. After a day or two of consideration, I decided to put it to the test and ask customer service what is going on with my order. To no surprise, they did exactly what everyone said they would do, they said it was discontinued, and that they had to cancel my order. This is despicable. If it was a one-time thing, it would be understandable, but that's not what's happening here. Not only will I never go to another Office Depot again, I suggest that no one else does either. Apparently they find it more important to lie to cutomers to lock in future sales than to be honest with the lack of product all togerher. I have never been so upset with a bait and switch as I have waited months to get this moment of false hope. Save yourself the heartache, don't even try to get a gpu with this company. Apparently they are discontinued (obvious lie), Just like the company should be.

THERE IS NEVER ANYONE TO ANSWER THE PHONE. THERE SERVICE IS LOUSY; THEY SEND THE WRONG ITEM AND REALLY NOT WORTH SHOPPING THERE. I WILL TELL MY CREDIT CARD TO REFUSE TO HONOR THE CHARGE. THEY CAN COME GET THEIR PRODUCT AT MY HOME.I WILL FILE A COMPLAINT WITH THE ATTORNEY GENERAL OF TEXAS IF I HAVE TO.