Office DepotReviews of officedepot.com

If I could give them less than one star I would. I ordered a desk online and realized that I ordered the wrong color desk. I rushed to a local store (less than 10 minutes), thinking I could make the quick order change and just pick it up from that store. I was told that my order had to be cancelled in their system and it would take 7-10 business days to process a refund. Why couldn't they just go into the system and change the color and allow me to do a pickup? Fast forward a couple of weeks and I decide to buy the matching bookshelf to my desk. I order it online and decide to have it delivered next day. I wait home all day and at 4pm, look online and find that the order says "delivered". I go outside to check and don't see anything. I call customer service and they said that the driver delivered my order and has a signature but I have no idea who that person is. Now I have to wait until they finish an investigation. I'm out of $185 and I have no bookshelf. I'm done with Office Depot. What's the saying? "Fool me once, shame on you. Fool me twice, shame on me".

I bought a computer with you guys a year and 6 months due to me going back to school. I told them after a year that I didn't want the tech support. They took the money and haven't paid me back the 129$. I've been getting the run around for months they refuse and make excuses to give me my money. I will never buy anything from them. If they didn't give me back the money I taking it to the police and calling my credit card. Don't trust these people. They are thieves who take you money and won't pay you back

I purchased a desk top computer in May of 2020. In less than six months, it locked up on me. I took it back to Office Depot and they said they would fix it. I called a few days later to find out that they were unable to fix it so they had to send it to the factory. It took over a month (due to bad weather in Houston Tx) to find out it was unfixable. They sent me a copy of the hard drive and a check. When I originally purchased the computer, I got the extended warranty, tech support and all that I needed. When I got the check and the hard drive, I purchased another computer from Office Depot. I finally got my new computer working about a month later only to find out that my extended warranty and my tech support ended in May of 2021. Wow!!!

I went to Morristown Tn on September 26th and ordered a desk that they did not have in stocks because of color and was told it would be their on September 29th. It wasn't. I called customer service that same day and they had to refund my payment hichntakes 7 to 10 business days and reorder the 2nd time with delivery scheduled at Office Max Morristown Tn on October 1st. You guessed it no desk again. Had to ask for a refund the 2nd time.. The Morristown store gave me the phone number for the carrier and they told me they saw where the desk was ordered but was never put on their truck. I ended up going to Kingsport Tn to get the desk myself. The mgr their called and customer service said at that time they saw 2 refunds waiting to be approved. It is now 10/15 and I have only received 1 refund. Called this morning and customer service their is useless. She said she did see it was started on 10/12 and was waiting to be approved. I WILL NEVER BUY FROM OFFICE MAX/OFFICE DEPOT IN THIS LIKE. THEY STINK

Website not working both externally and internally. Store personnel at Lewisville, TX store is incompetent and rude, as well as do not follow instructions. Customer Service in India is horrible and unable to resolve issues. Overall, Office Depot/Max has gone way downhill. They lost my business today and I hope yours as well if you are smart and do not want major frustrations.

Terrible service at the print and copy center. I checked in upon arrival on the computer sign in, but the office Depot clerk ignored me and helped customers who came after me.

Don't bother with the "free next day delivery if ordered before 5 PM." Classic bait & switch. Once they have your money it gets pushed back another day, and they know that if you ordered online to avoid going to the brick & mortar you're certainly not going to go to the trouble to return it in person or a refund. My home office has now ground to a halt unless I want to spend the money twice. Never doing business with them again.

Today I went to Egan, MN to purchase Ink for my HP Officejet Pro 8625. Instead of showing me where I can find the ink this moron manager pretend he knows everything. He lost me and went to BestBuy to get what I need. Why I have to shop over there again when service is non existence. Please train or fire this kind of employee that cost money to the store. Thank you