Office DepotReviews of officedepot.com

Customer service was never that great at any Office Depot locations. But recently after the pandemic their customer service is non existent. They are hiring Indians who are very rude and impolite to the customers and most of the time says products are out of stock without even checking first. They have horrible staff training as all the employees at the store could care less about any "service". They are just there to get paid for doing nothing. Amazon will soon squash Office Depot if things go on like the way they are now.

Purchased Brother laser printer online to replace the one that had quit. Printer would not print out of the box, hardware code 01. Not Office Depot fault but trying to return it is. They will not respond to secure messages sent regarding this on their site. Will not answer phone at customer service. Ill probably end up disputing the transaction. Good luck, Im done with them.

After patiently waiting for 2 weeks to receive furniture purchased from Officedepot, I decided to try to track down my order. After at least an hour on hold this morning, no one ever responded. This afternoon we tried to track down the furniture at the local Office Depot. Richard, the sales associate, did his best to help us to no avail. After sitting in the office furniture section for nearly two hours on hold (and couple from me in the store), we discovered that @Officedepot never shipped the order. The carrier says they never received it and OfficeDepot says it’s been delivered. All in all basically OfficeDepot said they are doing nothing about the situation. If we are still unsatisfied we are welcome to call back and be placed on hold for two more hours. Stay far, far, far away from OfficeDepot

I received a call and then a text at 5:57p telling me my order was ready for pickup. I go to pick it up, arriving at 6:03p and find out that they closed at 6p because of Memorial Day. I call the store and ask the guy why they didn't mention that when they called me so I didn't waste a trip. He kept explaining it was Memorial Day without seeming to understand that I understood that - it just would've been nice to be told, considering I'd spoken to them 5 minutes earlier. Good service = them telling me that I could pick my order up the next day, as they closed in a few minutes. Stellar service = them bringing the order to the door when I called to eliminate my needing to make a second trip. This was neither.

I wanted to buy a case of copy paper. Tried to apply discount coupon (30% off) on-line, but would not allow me to do - saying not a qualifying item. Item was on sale for $49.99; nowheres in advertisement or exclusion section of coupon was it stated - does not apply to sales item. Then for next 3 days I received emails from OD requesting I consider ordering this item. Again same results. When I finally called to talk to a rep, I see it is no longer on sale. Told by rep that reason coupon not usable previously because was on sale at time so an exclusion. I understand that they have exclusions including on sales items. But when this is the case it is stated in writing. Wasted bunch of time on this.

Beställde 7 flak X 12 paket kaffe, idag fick jag städprodukter och kontorsmaterial som skulle till inte mindre än 3 andra bolag. Ingen förståelse eller kompensation när jag ringde. Men nu ska det skickas returer, nya leveranser och telefonsamtal. Både första och sista gången jag handlar hos detta företag. UNDVIK!!!

This review is for the Abilene, TX store on Buffalo Gap Rd. Would give 0 if possible. I have spent $1,000's over the past years at this business. No more. Went in 5/16/2022 and looked at computers. As normal, they did not have a business use computer with Win10 Pro or WIN 11 Pro. At that time I ordered a new computer and told the sales associate that I needed a PDF editor for the new computer. He was very aware that the new computer has Windows 11 NOT Win 10. He picked out TurboPDF v3. I received the computer by UPS late on 5/18/22. I got the computer up and running without issue on 5/19/2022. I did the updates and installed other software in addition to the TurboPDF v3. I then called to activate the TurboPDF v3 and was told by IMSI Design, sales support that the v3 is not supported by WIN 11 Pro and I should return to Office Depot. I tried to return and Office Depot said that they would not accept the return since it was opened. I understand their argument but it was their sales associate that recommended the wrong software at the time I purchased a new computer and the software has not been activated. Guess they do not need my business. Their loss. I will no longer purchase toner, printers, computers or any other items from them or their sister store OfficeMAX. Beware of their sales support or lack thereof.

It has been SO disappointing to realize that you spend greater than $600 on products and get only $2 back in rewards! Tried to reach a human on customer service to inquire about this and only connection was to a computer that terminated the call when I didn't "fit" in the dialogue. I am fiercely loyal, but NOT to automation. I guess I must take my future business to people who care!