Office DepotReviews of officedepot.com

Disappointed customer service. Went onlline to find a store that carried the double roll raffle tickets. I first went to the store at 14929 Rivergate in PWY, Charlotte, NC. The Associates was not helpful at all. When I became persistant in asking her to check another store that would have the product, she gave me the store 10025 East Independence BLVD, which showed 6 In Stock. I hoped in an Uber and headed 30 minutes away, costing me $30.00 there and $30.00 back only for the store not to have the product. It is extremly frustrating and bad business to have an item on your website as being in stock only to get there and there are none, and the sales associate stated that there had not been any for a while. Clearly your website inventory is out of date. Not to mention the the money I spent to get to these places. Unacceptable Customer Service!!

I waited 30 min in line to get a picture copies and when I asked how much longer the response I got was however long it takes. Very rude lady at the SW Military Dr Store in San Antonio. I’ll never go back.

Good morning, This is in regards to the store in Spring, TX located on I45 North near Cypresswood Drive. The service there is absolutely horrible. The red-haired manager is one of the rudest people that I have ever encountered in a place of business. The print department will not give you the time of day if you do not want to join some select program to the tune of $50. When I asked to speak to the manager, Teresa came and was just as dismissive and rude to me when I would not purchase that membership. I will drive further to shop at the store in Humble where I am treated with respect and not pressured into purchasing memberships. There is a right way and a wrong way to sell memberships and Teresa's store does it wrong by promising to give you your printing free and on the spot only if you purchase the membership as well as telling me that I'll still have my $50 of free printing to use at a later time. Having the membership should not make me any more important than someone who does not purchase the membership and definitely should not be the reason that one is treated with quality customer service. Every customer should be treated with dignity and respect whether they are a select member or not. If I purchase a membership, it will be at the store in Humble. I will never set foot in the Spring location again even though it is much closer to where I live.

For a week, I have been trying to complete a small printing order. The website is a nightmare. I talked with a total of four agents. Their training and customer service are almost worthless. I have never had such poor interaction with these issues.

I placed a large online order which included a 4 pack of printer ink. Everything looked like it was just drop kicked into the shipping box. The outer shipping box arrived in perfect condition but my $96 box of ink looked like it had been ran over by a truck. I submitted photos. They are sending a driver to pickup my damaged product in 3 days, then AFTER they receive it back, I’ll get my $96 back but it’ll take up to 7 days. The audacity of them to ask me to go out and buy packing supplies to properly package it to return was it for me. I also believe they sent this to me obviously because they knew they couldn’t sell it in the store in that condition. I’ll never shop here again. We have a business so we shopped here a lot both in store and online. I’ll pay double somewhere else just to avoid them in the future.

Once again, total disgust w this pathetic company. I'd bought a new laptop after Hurricane Milton at Office Depot, which turned out to be a painful experience, the incompetence and dismissive attitude of the manager you wanted to slap him. Today I lost my charger and surprise.jh

I have been a customer of Office Depot for over 20 years, but the customer service over the past eight years has been consistently terrible. Giving them another chance was a mistake. In February, I placed a $230 order that I never received, yet my card was charged in full. When I contacted customer service to request a refund, I was told the issue was handled. It wasn’t. The invoice still shows the order as “out for delivery.” I called again and was informed that the previous representative never documented anything—not even the confirmation number they gave me. This level of incompetence and lack of accountability is unacceptable. Office Depot has completely gone downhill. After this experience, I will never use this company again. Oh, I forgot to add I called and the one representative hung up on me.

I ordered a box of paper for our office. Like I have done dozens of times over the past 6 years of employment at this particular business. They decided to use Fed Ex and 3 times I get a call from an India help Desk saying our address is invalid. Been here 15 years. When they use a local carrier, no problems. All CSR's are India based too. I cancelled all orders and ordered from Amazon with no problem.