Office DepotReviews of officedepot.com

The staff at the store in Ellisville, MO was nice, though sparse. There is not an Office Depot in the entire St. Louis area that answers its phones, and the flagship website does not answer its phone. I have a piece of furniture that I, unfortunately, left there for assembly. If I knew they would leave me in the dark, I would have assembled it myself. The $15 assembly fee is not worth the mystery. Costumer service since Covid is lower than I have ever experienced in my lifetime, and the tell-tale signs of a culture in decline are everywhere, including at Office Depot.

Ordered a Lenovo laptop and got same day free delivery for the Christmas holiday. Instead 2 Dell monitors were delivered. Called customer service and they ordered a new one for me but I had to wait several days for delivery now or go to store to pick up. Was double charged for the laptop. 2 calls to customer service (and waiting on hold excessively each time) and 7 days later still waiting for my card to be credited for the double charge. Funny how the card gets charged right away but takes so long to credit the card.

I purchased a laptop and was pressured into the bundle for $250. After 3 weeks of trying to deal with the failure of tech support to get the purchased items installed, I took it into the store so they could do it. almost 1 week later i was told that because it was so long after the purchase date, they were having trouble with the McAfee subscription. So now the trial is about to expire, and I will probably have to pay for it again. I have tried everything I can think of. Bit of advice, NEVER BUY THE BUNDLE. The laptop is awesome. I love it.

If you make the mistake of signing up for a subscription (discount) be warned that they NEVER send you an email ahead of time to warn you of an upcoming charge/delivery. They just start the delivery process before you can even cancel. We had to refuse the shipment from UPS, but they still billed us. And all support is either non-existent (on the phone) or chat support from overseas using a script. They use two American first names to create fake names for themselves for chat - Like Stanley Joseph (just one example of many) - yet they are ALL overseas and won't give out their real names. Then, trying to get a credit is near impossible - they wanted to hold onto some of the charge for "delivery charges". Are you kidding me??? No wonder so many companies are in the toilet - no one cares about the customers and they keep using foreign support that doesn't understand and can't have a normal conversation with a frustrated customer. Why would they care? They are thousands of miles away and will never lose their job.

Would give a 0 (zero) if possible. We purchased 6 products costing over $1700. After we put together one bookcase, we noticed numerous scratches in the wood, which we know we did not put there while assembling. We then noticed some dents, scratches and discoloration in some of the other products, as well as issues with hardware. Tried to live chat, call and text to talk with no success: terminal hold or not fitting their generic categories. Do not buy from this store if you expect customer support!

Marble falls print sept !!! I called due to app nor website will allow me to send some things to be printed! Spoke to a manager of the print department. Got the “sorry for you “ speech and the only way to get it was to come in stand and print it yourself . This store is Aweful when it comes to customer service!! This is three times I’ve been in need and I get “ sorry for you “ Not just from service - but managers as well. NEVER NEVER HAVE THIS PROBLEM IN THE MIDLAND STORE - sorry I had to move and change. Only one person in three years was helpful and they left !! Hmmm imagine that!!! Worst Office Depot EVER !!!!

I called and placed an online order on 11-10-2022. Somehow the billing address and my shipping address was a problem. I spent over hours speaking with representatives and a supervisor but no-one was able to resolve the issue on my account. Some how they had the physical address of the local in Grande Prairie, Texas. The last representative cancelled my order and said I asked her to do it which was not true. These people are so eager to do whatever they want on your account that listing to the customer isn't a thought for them to do in trying to resolve a problem. I was told there's no price match or discount for the ring spotlight (hardwired) which I had received initially. I was told that there was no supervisor to speak with me and no-one would be available until 12 hours later. I would give the customer service zero stars but the system require me to give them a t least one star. Noone seem to care about resolving my issue. Honestly they could careless based on their attitude and behavior. I had my credit card representative from the bank to speak with the representative and inform her that it's not an issue on the banks part. The representative didn't listen to anything I was saying. Now she have cancelled my order and tried to make it seem like it was my fault. Honestly, this is horrible customer service or lack there of. This totally lacks something to be desired. Where is the supervisor? The closer it was the time got to 8pm for them to get off they were even less helpful if you can imagine it.During this time no supervisor could be found per the representative. This really makes no sense. I had to call the Office Depot in Texas to try and get assistance. I was informed that with the updated address change the order should go through. The representative also stated that she hated to say that it was an employee/staff problem and they probably didn't want to help me. Its a shame that this is the type or lack of service that I have been subjected to by this establishment. Shame on Office Depot for not being responsive in resolving customer issues. If this is the best help they can employ, they would be better off just allowing customer to purchase things online and not deal with the poor customer service which truly makes them look HORRIBLE!!! BEWARE!!! Go some place else to purchase your items, where you will be valued and respected as a customer!!! Please remember when a company and their employees treat you disrespectfully then just SPEND your MONEY with their competitor who values and respects you!!! They will wish that they created you better, once the store closes and they are out of a job!! Oh by the way I asked them not to save my credit card and they cancelled one order and resubmitted it again without asking for my credit card information. INCREDIBLE!!!

I need an laptop purchase quickly do to leaving state shortly. I seen one i liked explained situation. They said it would be delivered in 2 to 3 days, so i purchased the laptop. On the 4th day got an email stating the laptop I purchased was discontinued in stores and is on back order. That ment it wouldn't be in in time. Went back to store to cancel that laptop order. to purchase a laptop that was on hand there or elsewhere. They wouldn't give my money because I paid with my debit card. Said the company wouldn't charge me until they shiped it. Showed man my bank account statement that they had already taken the money out of my account. The man said now that the order was canceled the money would be back in my account in 48 hours. It didn't. So called corporate. They said I would get my money in 3 to 5 business days. 8th day still no money back. So called corporate again. Was told it was in process and will mail me a check. It will take 3 weeks to get my check. I have a feeling they will never give me my money back. Talking to a layer.