Office DepotReviews of officedepot.com

I ordered an office desk from Office Depot. After missing multiple delivery dates, they delivered a printer cartridge labeled as a desk. They took my money! Their customer service department was not interested in satisfying my complaint. So, I disputed the charge with my credit card company and ordered the desk from Amazon. Do yourself a favor and don't do business with the thieves at Office Depot. Amazon delivers on time and handles disputes professionally. Also, Capital One did a great job handling this perpetration of fraud. Do better, Office Depot!

Terrible terrible service. Yesterday went in to get something printed and although I was the only person definitely at the print station possibly in the entire store the service was horrible. They mosey around there like there is nothing important going on. Spent a half hour in the store for something that should have been no more than 10-15 minutes tops. Would have been okay with that but was promised it would be ready today by the same time which is now 4:00 and tried to call the store four different times was put on hold by a machine for 20 minutes and no one ever picked up. Needed my order today before 5:00. Will never go there again Staples as much better service

I placed an order for a filing cabinet for my wife for Christmas and never received it, been on with customer service 3 times trying to get this issue resolved and on top of that not getting an American to speak with so can’t understand what they are saying most of time and being put on hold constantly. Was told 3 times I would have someone getting in touch with me and that was a laugh.

previously when ordering on line delivery would be within 24-48 hrs as still advertised the past year orders have taken up to 2 weeks. I waste a lot of time chasing these. when you get somone on chat they all say sorry it is warehouse issues and that the delivery will be with you in 72 hrs, several days later when still no delivery they say the same thing. They have said warehouse issues for the past year they should have sorted those issues by now & stop promising deliveries that they are not sending.

I purchased an office chair and received a used "open box" item with parts missing. I called their parts depot and was told the missing parts were backordered 10 weeks. I therefore demanded an immediate return or replacement, insisting that OfficeDepot come and pick up the faulty item from my house at their expense. Why should I use my time and gas to drive to another city to find some brick and mortar when the purchase was made on officedepot.com? Um, excuse me? What exactly do you think e-commerce is? You expect the customer to incur expense and hassle when it is YOUR mistake? Seriously? When I make a purchase on officedepot.com, I expect it to be for a NEW item. If it is USED or OPEN BOX, you must state so clearly. There was absolutely nothing on your advertised listing page to indicate that I was purchasing anything other than a new item. I have had to make 3 phone calls in all over this return/exchange. The chair was returned almost a week ago, and I still have not received a refund. How long does it take? Where is my money? No wonder you're closing everywhere. My mistake for placing an order with an obsolete business. Just terrible all around.

👉11/20/22 item ordered online 👉12/9/22 initial contact (I waited VERY patiently!) Inital contact a FAILURE as agent never initiated case 👉12/12/22 they FINALLY started a case to track it and I was told 2 DAYS for resolution -- this after wasting over 2 hours of MY TIME 👉12:32 am 12/15/22 - STILL NO RESOLUTION I was willing to drive to local Maple Grove, MN location to pick it up yet that "isn't allowed"

I used to work for OfficeDepot, so I have some insider knowledge of the issues with the company, and know just how little the corporate HQ does to fix anything. I am writing this after having my online order declined for the 2nd time. I work for a contractor and I'm trying to source a WiFi bridge as a temporary solution for a commercial customer. OfficeDepot understaffs it's stores to the point where correct inventory maintenance is IMPOSSIBLE. As such, both stores I've tried so far have declined the order as they are out of stock, despite the website (and therefore their store on-hand system) saying they had it. This is also partially due to "good faith receiving" that the store does. They don't count the inventory that comes in, because it's assumed to be correct. So if the warehouse misses an item, or if a pallet is loaded wrong, the store will have no idea. Then, I get a text from OfficeDepot saying a manager will call me about my order. THIS IS A LIE. OfficeDepot doesn't train managers to do this, and even if it did, they are usually too busy trying to put up a truck or help in CPD to make all those calls. OfficeDepot could easily send us a link or a text to suggest an alternate fulfilment option (another store, delivery, etc...), but can't be bothered to implement something like that. OfficeDepot is hanging on by a thread while they work to sell the company to staples. So don't expect anything to improve. OfficeDepot corporate just wants to do the bare minimum until it becomes somebody else's problem. So please don't be mad at Store Staff - it's not their fault. Vent your frustration at corporate - it won't do anything of course, but at least you'll be speaking to the correct people. The online order "15 minute" promise is another one of the reasons for these. When we had 1 hour (when I first started working there) to get these done, we had time to call other stores, or the customer, etc... to try and keep order fulfilment high. Then they switched to the 15 minute pickup WITHOUT investing the appropriate resources to pay for it (aka more associate hours for online order fulfilment) and suddenly, they can't do that! There's not enough time. So they just decline the order and move on. Can't blame them. If an order goes past 15 minutes without being filled or declined they get penalized. So, ironically, the 15 minute pickup guarantee actually made the service worse. But, of course, corporate is too stupid to understand that. This is why I usually order directly from Ubiquiti, Newegg or Amazon. OfficeDepot is just too unreliable and isn't going to change. If this order gets declined, I will walk into a BestBuy instead.

No free shipping to store for pick up. I do not like that. That is 0 stars rating.