Office DepotReviews of officedepot.com

They are legit scam artists. I was ordering some personalize mugs and I saw the shipping was 100 dollars (about) the chat box was there so I ask him if that was correct. He said he wasn’t sure but then he promise me if I order the item today that he would just need the order number then he would give me my shipping cost back. I said I wasn’t sure about ordering them because I need them by aug2 he said he will make sure I get them before then this was while I was ordering on their website So I went ahead and ordered the items and gave him the order number he promised things will be this way he was very kind and kept telling me all would be handled. The ONLY reason I ordered them was because of the lower shipping and fast shipping promised. Today I get a email saying that not only will they be coming WAYYYY after I need them even later then what the estimate was when I ordered. Also that they will not change the shipping cost at all so not only did they expect me to pay more then I was promise I wouldn’t even get the items in time to use them. So 400 dollars of trash! Fraud alert!! Thankfully my credit card company is amazing and refuses to pay them but now we have no items at all because they wasted hours of my life with heartache and stress. I will never use them for anything and I will make sure I report them everywhere.

How do you charge a customer in advance for furniture assembly, schedule it and never follow up. I called Apollo Furniture Assembly today to verify tech would be there tomorrow as scheduled and was told due to a glitch in the system and the store not responding there would be no tech tomorrow. Now it is scheduled for July 10th and 11th.

Website never updated. Items that said are in stock in store for pickup once added to cart are suddenly out of stock. Makes it a joke of a website and makes the experience terrible.

I placed a $3,000.00+ order of desks from these guys for our new corporate office location. I ordered well in advance to ensure the furniture would be at the office in time for move in. The expected delivery date was initially 2 weeks prior to the set move in date. A week before move in date comes, order has still not been shipped. Expected delivery date was changed to 2 weeks later than the original date. Move in day comes and goes - 2 days later they send an email saying they have cancelled my order. No surprise this company has locations closing every other day, that 3,000.00 order was just the beginning of what oculd have been an extensive corporate account worth Tens of thousands in sales, but due to poor customer service there will be 0.00 in sales.

Horrible customer service, I had it set up where they delivered me ink every 3 months and then it just randomly stopped coming to my house right when I needed it and then there's nobody there to answer the phone or tell me anything about it. These people suck

I can't tell you how disappointed I am after a visit to the Foxcroft location in Martinsburg WV. I entered the store with the intent of laminating some paperwork for the protection it would provide. One solitary employee a distracted one was totally absorbed in something on his personal phone. I was not greeted. I walk to the rest of the store and to my dismay a sign there indicated that no one was working there and the services had been discontinued. I was in need of the men's room and when I entered it was shocked at the terrible state of it's condition. Everything about the room was filthy and I had scraps of toilet paper to use. It was a nightmare to say the least. Then I went to the front to ask the guy where I might find plastic sleeves for my documents. He pointed back from where I had been and said aisle 8 and 9. He couldn't have bothered with me. The phone of his was obviously more important. The store had aisle after aisle with mostly empty shelves! It looked like the store was closing. What an experience to say the least. Not going anywhere near that place!!

Absolutely TERRIBLE CUSTOMER SERVICE! I go in on a regular basis and use the printing services for our real estate business. Today, I emailed my documents and called the store to give them a heads up. They proceeded to tell me that the one person that could work the printing area went home early. (at least 2 hours early as it was 4pm when I called). I thought I could simply go in and try to print myself. At 5:15pm I arrived at the store and went straight to the printers. The employee standing there seemed to be in a bad mood as every question I asked her seemed to irritate her. The file I had was too large to send in those particular printers. She still stood there with the "oh well" attitude and clearly not wanting to help. I then asked if there was Manager in the store and she replied, "yes, me!" SOOOO.....you're a Manager, I'm holding paper I just purchased in your store, you already have my email as I had sent it earlier, and you can't help me print 11 pages in the full service area....and you're the person that chose to send the associate home that could do this task??? I asked her that and she said, "If I do that for you, I'll have to do it for everyone else". It was now 5:45pm, they close at 6pm, and there were "maybe" 5 people in the store....not one wanting printing services. She could CARE LESS!! I asked what he name was and she said, "Diana". When I asked what her last name was she said, "I don't have to legally tell you that!". Unreal! Absolutely TERRIBLE customer service!!!!!!!!!!!!!!!!!!!!

Horrible policies/customer service. Called to cancel order 2 hours after placing it and was told it was already 'in process', not cancelable, but could be returned once received. It didn't ship for another 4 days anyway. Customer service won't allow returns until the vendor approves it? Item was purchased from Office Max, not a third party. There is no number for their resolution center available and promised call backs from supervisors, etc. were never received (0/3). So, I'm stuck with 200usd of electronics I can't use from a company that sells things on their website from other vendors without notice for the customer, won't honor their sales or communicate with their customers. I'd steer clear unless you want paper or pens or something simple, inexpensive and without need for any possible customer service.