Office AllyReviews of officeally.com

I’ve been with this company for 12 years and had consistently positive experiences, until about three years ago, when they overhauled their entire system. Since then, the quality has steadily declined. Logging in is often impossible or takes over 30 minutes, and repeated requests for help are met with generic advice like clearing cookies, which never resolves the issue. They market themselves as a free service, but fail to disclose that most insurance companies they work with are out-of-network, leaving small practices like mine to pay up to $8 per claim. On top of that, they’ve raised rates without notice and charged for services I never authorized. It feels deceptive and exploitative. After years of frustration, I’m done. I strongly urge others to reconsider using this platform. It’s been an awful experience and this company does not deserve your business.

Our office nickname for this program was "Office Nemesis". Our company ran this program for about 6-7 months for our Nurse Practitioner and Dietician and had a terrible experience. It has a frustrating, outdated interface(several times their system went down and we couldn't access anything with clients there!) and an overly complicated process for even the simplest of tasks. Even just navigating the calendar, scheduling appointments, or having clients pay their bill is extremely tedious. There is a size limit on documents you can upload, which were never able to accept our simple intake forms. You cannot call them for support or training if you are struggling. The only training they offer are video seminars, which are held on their own timetable you have to schedule around. In the end these weren't even helpful and just wasted time. There are far sleeker, more modern programs out there that accomplish the same thing in half the time and without the constant headache.

Buyer Beware Buyer Beware! They advertise as a free service but they don’t tell you that all the insurance companies that you bill are non-par and if in your first month of using their software you submit your first 2 claims at the end of the month that you will be charged their entire monthly fee for 2 claims because apparently they don’t bill you from the day you start using the service (like every other company in the world does) which is unconscionable! They even charged my credit card when I did not authorize it! Horrible customer service, horrible billing practices & horrible misleading secretive advertising!

Increasingly horrible and difficult. Raise rates with no notice. Tried to pay today on line payment and of course they needed to change what already worked. Two cards two browerrs two customer reps two hours and still can't make a simple transaction. No help no return call. They blame me my bank my Broswer everyone but them. Incompetent This is how they handle their problems

This company will charge you for a month in advance, even if you sign up at the end of the month - you'll be charged for 2 full months. They are absolute scumbags. Their software (EHR) is the worst piece of software I've ever seen in my life, and I've been doing this for 20 years.

Affordable but absolutely terrible; unreliable & inconsistent, frequent inexplicable outages for which you cannot reach a human being for explanation or support. Our business has lost countless days, hours, and opportunties due to this system. Do not recommend. Dr. Amanda Goldman, East Aurora Counseling & the Judah Robinson Foundation, NFP

Site is down AGAIN today. Absolutely awful from day 1. I would not recommend this EHR to anyone. We own a small chiropractic office and they have been nothing but problems since the beginning. Their site goes down often. Customer service is not helpful. Their prices have gone from $29 a month to $146 and all we did was add 1 provider. Rates constantly increase. Would never recommend.

I have been having issues with eprescribing for over a week now, initially unable to prescribe controlled substances, now even my regular prescriptions are not going through, I have called customer service multiple times and spoke to them after long wait times, they have not fixed my problem and obviously it is impacting my practice and patient care. I will report them to BBB, this is totally unacceptable.