Office AllyReviews of officeally.com

PracticeMate is a reliable, convenient way for me to file claims. As a solo-practicioner though it is pricey. It would be better if there were service pricing layers for practicioners like me.

I have used OA since 2014. Like everyone else has mentioned, I'm not thrilled that the prices keep going up even when only a few claims get submitted. However, what I most HATE HATE HATE is there is no mobile app. There have been times when they updated colors or fonts or things that were so pointless for most of us. Why on earth in today's world are there no mobile apps? I fight the system constantly on my mobile equipment to where it bounces all over, doesn't show part of the times, isn't user friendly for where it posts the confirm a deleted appt, doesn't zoom in at times, etc. So many times I have written down what time I am supposed to schedule someone and then wait until I am at my computer to actually do so--this has almost led to my forgetting to schedule a couple of people or double booking. I should be able to schedule without aggravation in the moment. This happens on multiple mobile devices under different wi-fi as well as cellular data so it can't be a problem with all of my equipment. I have almost left the company b/c my requests for mobile do not seem to be heard. Also, I had a period of time where it was locking me out, stating my pw and user ID were not correct--this was absolutely not the case and prevented me from seeing my schedule for the next day--are you kidding me? They responded the next day with their being a glitch in the system--well that glitch has occurred more than once and each time significantly caused problems. Another time, I was unable to get in and needed a few pieces of information to finalize a patient's report that needed to be done that next day. If it was not so much trouble to change to another company, I would have done so a few years ago and still will do so if I come across something user friendly.

I disliked not being able to speak to a live customer service person. The wait times are ridiculous and when prompted to leave a message, no one calls back.