Office AllyReviews of officeally.com

Office Ally is only good for basic use. My office has issues ALL THE TIME! It is slow, updates happen regularly during business hours that disrupt our practice and it automatically logs you out after even 20 minutes. You can NEVER get anyone on the phone at a reasonable time (I have been on hold for 20mins already). Even when sending an email, no one gets back to you until a day or two later (with no help at all and no accountability). The reminder system is awful too! Weird spam-like recording leaves patients a voicemail and our office gets complaints about it often (I have tested the reminder to my cell phone too, and I understand why patients think it is a scam at first). I would not recommend it for fast-paced offices. It is a good starter, but there are other systems out there that are worth your dollars. Absolutely sucks overall.

The have lot of software bugs . we continue to experience dropped ERA and we have no clue when to post the payments, untilwe go to our bank account and they figure out to manual post the payments after we hunt for the EOB's from the payer, which is ridiculous. In this day and age at this rate OfficeAlly may not survice.

This is the most horrible company to work with. I do not recommend them. They are not transparent, not helpful, and do not treat customers with any kind of understanding. On multiple occasions, they would not work with me to resolve issues with their billing process and company.

Horrible. They jump between the original (classic) and new moder mode/ look, both have bugs, you can fill out the form perfectly but the claim will get denied, because there are so many bugs in the system, the data on the form does not get transmitted to the insurance company. They will not fix it, you have to go and try to resubmit it, even though it is their software problems. It takes more than a day for them to call back because they have so many problems. This company is a bit scummy, and big waste of time. I could have done better programming when i was in grade 10.

Hard to use. No support at all. They love to charge but no one to talk to ever.

Antiquated and Incompetent. When I decided to restructure my practice by going back to OA, I thought I would save time and money by using a system that was more simplified - Biggest regret I've had since launching my business! The system is completely antiquated. I cannot even do simple reporting, such as knowing what has been paid by the insurance companies. This is a simple feature that any EHR system in 2025 has. Furthermore, when I call for assistance, I have to spend literally hours on the phone trying to convince them of what the problem is. It's as if they feel their system is so superior that there are no problems. Additionally, my marketing firm needed them to open their API so we can do direct booking for the therapists. Again, this is a simple and standard feature that all EHR system have in 2025, except for them. They operate as if it's still 2005. Do not use this software. Once you set your practice up onto an EHR system, it is very difficult to untangle yourself from it. Perhaps this is what they are counting on. Save yourself the money, time and frustration.

I have been paying Office Ally to do nothing for going on nine months. They have yet to be able to successfully submit a claim to Medicare Part B that is accepted. I only need them for Medicare and after months of getting contradictory information from different support staff it is time to just do my own billing.

Affordable. Outdated. Not user friendly. (-) Office Ally (OA) has been the bane of my existence. I cannot convey the magnitude of frustration this EHR is currently causing me. I am but one PMHNP, who is also married to a software engineer, but I have heard 10+ unsolicited bad reviews of this EHR. I have prior experience with ~5 different EHRs throughout my RN and PMHNP career. OA is my least favorite. My personal experience is isolated to the basic plan, please continue reading with this in mind. One example source of frustration with OA is there are tiny little text boxes for every section of your note and there is a tight word count max for each section that forces acronyms and omissions for HPI. I have permanent notification alert numbers at the top of my screen. I submitted a support ticket a month ago, with no resolution. There is no mobile app and it is not compatible with the AI scribe that I use: Heidi AI scribe - free version. Documentation takes at least three times as long as it should, and I have come to dread the tedious task of chart notes now. It took me less than a month to broach the subject of a different EHR with the owner of the private practice. I had permission to look into alternatives. (+) The one star is for affordability. One thing I will say, is that OA is, by far, the cheapest option I have looked at, with decent billing through Practice Mate and e-prescribing services through Sure Script at no additional fee, other than $100 annual fee for ID.me authenticator service. I have looked at 15+ EHR options in my search for a better work-life balance. None come close to $45/mo. with billing and eRx included. *Information on our OA plan obtained from owner of practice.