Barry S.
Purchased OdinLake Ergo UPGRADE 518 Nov 2023
Purchased OdinLake Ergo UPGRADE 518 in 11/2023 & have been very satisfied with the comfort and adjustability of this chair. Priced well & received in 8 days. I use it every day in my home office area so it's been well used. However, it recently had a split in the left arm pad. I emailed customer service 7/29 and Zoey replied the the same day! However, I missed that email for several days so I was first to slow the process of receiving a new arm. Zoey handled the left arm replacement from start to finish, communications was excellent. I was informed I was passed the 2 year warranty for the arm but was offered a free replacement for the shipping charge. I agreed, but was then informed that that arm was not in stock and was asked if I could wait. I agreed again. Zoey contacted me several times to apologize for having to wait so long but assured me it would be shipped ASAP. Once the part was available, Zoey sent me the shipping notification with Tracking # and said since I had waited patiently the arm was being shipped at no cost. This is service above and beyond anything I expected. Prompt and complete communication from a rep that was always timely, friendly and professional. I'll never hesitate purchasing from OdinLake should I ever need one of their products. Yes I love the chair, paid a fair price, received on time and have enjoyed for 2.5 years but Zoey in Customer Service is the icing on the cake. Excellent and thorough communication and went the extra mile to ensure I was completely satisfied. You can't ask for more. FedEx tracking ETA is 8/19 so this total process is actually not that long, 21 days and my missing the original reply is 3 of those days!