Erica
Oceane Natick Mall
I purchased a package at the Oceane retail location at the Natick Mall, in Framingham MA. After stating that I did not want to spend money on the products, the salesperson spent 3 hours showing me various products and as well as applying some different treatments. The salesperson was excited that the treatment worked so well on me, I was younger than the typical clientele and he wanted me to help promote the product for a different audience. I left the store spending $3559.38. That night, I came to the decision that the products were not right for me for a number of different reasons. Most important of which is a reaction my skin had- swelling of the eye, nose and cheek. My husband returned to the store the next day. The store was open but the lights were off and there was no one there. On the following day, he returned again and spoke at length with a salesperson that was there on the day of my purchase, with the hopes of getting reimbursed for my purchase. I was not informed of the refund policy at the time of my purchase, but when I went back, we were informed that there was nothing they could do despite the fact that the products remained in their unopened containers. I emailed the general manager for a refund, agreeing to pay for a restocking fee and willing to provide pictures or any other documentation she needed. However, she did not respond. I want to be reimbursed for a product that I did not open or use, but caused a reaction after I tried it in the store. My goal was to use and promote a product that I strongly believed in and that was beneficial to my overall health and wellness. For me, this was not the case. Overall, my satisfaction with this product was my number one priority. It seems this company's return policy is their priority, not customer satisfaction or wellness, as they convincely stated before my purchase.
Response from OCEANE Body.Mind.SoulFeb 25, 2020
Thank you for your feedback. Since we are the distributor for Forever Flawless, we are not able to assist with refunds/returns of purchases made through third-party vendors, as we were not part of the transaction. We and only able to process returns of orders made directly through our website. Those retail locations are independently owned and operated; each location will adhere to their individual return policies. We cannot issue a refund on behalf of third-party sellers and do not franchise. If you need assistance with contact information we can help locate that. Thank you, Forever Flawless Customer Service