OCEANE Body.Mind.SoulReviews of oceanebeauty.com

Hi - I recently contacted the company with a question about one of their products. They were prompt, respectful and very, very helpful. They got in touch within hours and they were happy to help by replacing the product, which was sent ground UPS and I got it in two days. I'm really very impressed - VERY impressed, with the customer service. I highly recommend this company - and wonderful products. Thank you, Oceane! ` Sonia McSweeney

Bought the Oceane White Pearl peeling gel and moisturizing cream when we went to Connecticut. Fell in love with the cream instantly. It smells so good and makes my skin feel so soft when I wake up the next day. The peeling gel took several uses before I felt like I was doing it correctly. I love how my face feels so clean after. Ordered two sets when I heard of the buy one, take one promo. There was a mix up with my order but customer service was above and beyond. They stayed on top of things, got my products sorted out ASAP, and kept me updated the whole time. Trying to save up for more of their wonderful products. :)

I am a 75 year old senior and I went to a Home Show. A salesman for Oceane stopped me and asked if he could use a product on my face. I repeatedly told him that I only use organic natural products on my face. I didn't have my glasses so he read the ingredients to me and they WERE Natural. (But later when I got home and put on my glasses, I saw that there were synthetic chemicals in with the natural ones.) So he applied it to my face and I still was nervous about buying it. I asked about their return policy and he assured me that Customer Service would help me. So I bought it. By the time I got home my face was bright red, swollen and sore. I immediately, after taking selfies, called about returning the unopened product. I was told I could only exchange it. But as I'm obviously allergic to their product I don't want to do that! So I have a very expensive unopened product and an empty wallet. I so hope they will reimburse me.

KUDOS to Farrenn Holt, Customer Service Specialist - I was disappointed that the Turquoise Pearl Face Lift Mask cylinder ran out of product after only 6 months of purchasing it and it was supposed to last one year. I emailed my complaint to Forever Flawless and within a day I received a note asking for my address so they could send a replacement to me - I was shocked! I've never been treated so kindly by a company; it was truly a great experience. Would order anything from them - they stand behind their product. Patricia

I'm not a fan of lots of time spent on creams and beauty procedures. That's why Oceane products work great for me. Even inconsistent applications of the products will great great results.

I live in Italy, and I purchased two Oceane masks (Turquoise Pearl Instant Lift and Pink Pearl Collagen Boost) at a privately owned and independently operated beauty store in LA. Both syringes got stuck after just a few applications, but being back in Italy I couldn't go to the store and ask for replacement. I emailed Oceane customer service only to ask if there was any way to get the product out of the airless tubes other than pumping it out. Farrenn replied after just a few hours, and explained to me that the problem with the syringes was probably caused by improper storage and that he would report that to the store. He said my satisfaction was his number one priority and he was going to replace them at no cost, and include a free gift for the inconvenience caused by this situation. All I had to do was providing my shipping address and proof of purchase. In 24 hours the products were shipped to me in Italy, at no cost. What else can I say? Amazing products and amazing customer service!!!

My sincere thanks for the excellent customer service provided by Lea Rosby, Customer Service Manager. I had the opportunity to meet a beautiful customer service agent at a Christmas Expo. She approached me and noticed the puffy eyes and bags under my eyes. After the demo using Oceane Turquoise Pearl Instant Mask, I was sold!! Transformed in 2 minutes,a Miracle!! I also bought the Blue Pearl Eye serum. To my dismay, I ran out of my secret miracle face lift mask, I spoke to Lea and my Instant Facelift Mask was shipped immediately!! Amazing!! That is customer service and a pleasing experience. Look no further for products promising results. I stand by these products, I will continue to replenish my MIRACLE products. I looked years younger in minutes. In order to feel good about ourselves, it starts on the inside,and thanks to Oceane your beauty will be represented on the outside!! Renee Valentine

KUDOS to Lea Robsy, Customer Care Manager - Very put out because the Turquoise Pearl Face Lift Mask cylinder ran out of product after only 3-4 months of purchasing it and it was supposed to last one year. I emailed my complaint to Forever Flawless and within a day I received a note asking for my address so they could send a replacement to me - I was shocked! I've never been treated so kindly by a company; it was truly a great experience. Would order anything from them - they stand behind their product.