William B.
Ocean is not a reputable company-stay away!
In November 2017 a Oceane Beauty dealer at the Westfarms Mall In West Hartford CT sold my 19 year old daughter $2000 of product she did not need-the price was never disclosed until she ran the card and then my daughter did not know what to do. She went to return the merchandise the next day and they literally ran from her. Customer service at the corporate level has been giving me the runaround for 6 weeks and will not even provide a working phone number for the dealer and never return calls or emails after promising to do so. This company is a multi-level marketing scam-stay away!!!
Response from OCEANE Body.Mind.SoulJan 9, 2018
Thank you for bringing this to our attention, we have been further investigating into this issue on your behalf. The previously-authorized Retail Location has now displayed salesmanship tactics unbecoming to what we expect from our resellers, in addition to refusal of an adherence to mutual return/exchange policies, as well as their refusal to work professionally within the terms of our agreed-upon business arrangement. The location in question will now be CLOSED forthwith and the current Ownership Team dismissed. We strongly suggest contacting your card provider for a chargeback of funds, as you have filed a legitimate grievance with us as the manufacturer and made every attempt to return the products in question to the Retail Location. Oceane Beauty [email protected]

